[Resolved]  Eureka Forbes / Aquaflow Water Purifier — Delay in repair of defective equipment

I am residing at Kolkata (Flat No. 205, Sahana Apartment, 186, B.B. Chatterjee Road, KASBA, KOLKATA-42). I made an AMC for my Eureka Forbes AQUOFLO system in Delhi but after shifting to Kolkata I logged a service request on 24th August'08. I was assured visit within 2 days but since nobody visited I again logged a complaint on 22nd September'08 (Docket No. 61 at[protected]. Service was assured within 2 days but no one turned up for the whole week. I was then given another no.[protected]Franchise owner Mr. Nandakumar Mukhopadhyay)where after daily followup a person visited on 1st October. He checked and said he shall come with replacement parts on 3rd Oct but till date they have not visited although I keep enquiring daily.
Please advise what a consumer should do when a company does not honour its AMC and has to face harassment for more than a month?
Amitava Chakraborti
[protected], [protected]