[Resolved] Eureka Forbes / Aquaguard — TWO KINDS OF PRODUCTS ARE MARKETED PROPAGATING BOTH ARE OF THE SAME SPECIFICATIONS

[Resolved] Eureka Forbes / Aquaguard — TWO KINDS OF PRODUCTS ARE MARKETED PROPAGATING BOTH ARE OF THE SAME SPECIFICATIONS

M malojirao ghodkar from Hyderabad, Telangana

The company is manufacturing acqua guards and marketing adopting unfair trade practice canvassing that all the products are same and of also specifications. The fact is that some are sold through dealers only`and rest of the models are sold directly by the company. The models sold by the dealers are differrent in price and specification than those marketed directly by the company. The dealers are not permitted to sell the models marketed by the company directly and that the company does not sell the models sold by the dealers. On both the products, the name of the company is printed and the shop / seller does not disclose this and causes an impression as if both are same. This is nothing but cheating the consumers. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

vijay saradhi

from Mumbai, Maharashtra

I paid for and purchased Acqua Guard Sensa because it was a Eureka Forbes brand. I am very disappointed with the service provided Invoice no 043023 dt[protected] thru Mr. Gurunath F. First the instrument was installed after repeated reminders after nearly a week. Second, I was told that the stand required will cost Rs. 250. Based on his advise, we asked him to send the instrument along with stand. The person who came to install the instrument did not bring the stall and informed that the suitable stand will cost Rs.1200.00 I did not agree but under force i had to accept. I purchased the equipment on the condition that a water sample will be drawn from the equipment and tested at your lab and produced to me for my complete satisfaction. This has not bveen done till date. Now they are saying that i should spend another Rs.600 for some valve. The total amount spent for the equipment comes to Rs.19700.
I feel cheated that the correct price was not told to me and little by little amount kept on increasing. No water sample was drawn and I have not been given the water test reoport.It speaks ill of a company of your repute.
In view of all this, i would request you to take the equipment back as i am throughly disappointed. Water continues to leak and keep my kitchen wet all the time.
Vijay Saradhi