[Resolved] Eureka Forbes — AQUAGUARD | |||||
We have purchased an aquagaurd from Eureka Forbes in 2006. Since that time we having trouble getting their Service inspite of buying AMC contract with them. In the begining (2000) we have purchased a model which was giving trouble frequently and they have suggested for ex-change and provided another model in 2006. From that time our trouble started we have to make serveral calls, but they never turnup. This is the fate our Country where promises are never kept inspite of spending money. We are having AMC contract till this October, I am call them for the past two weeks but nobody came till now to solve the issue. Was this information helpful? | |||||
Aug 13, 2020 Complaint marked as Resolved | |||||
 6 Comments | |||||
Comments
This is possibly the most disastrous service ive seen. Wonder why do they waste their money in running a useless call centre at all.
I have logged in a complaint at the call centre on 23rd oct vide complaint no 85754147 for my Aquaguard which is not working. Everyday they promise to fix it, and everyday nothing happens !!! The only thing they are interested in is to either sell you a new unit or renew your contract.
Even for the 2 yr service warranty that I had taken, they never came even once on their own to service the unit. Only after repeatedly following up for over 2 weeks did they come down.
I suspect the same will happen this time too.
Would strongly urge everyone to stay away from this co's Pdts and request consumer complaints.in to take this matter up with the appropriate people.
I have logged in a complaint at the call centre on 23rd oct vide complaint no 85754147 for my Aquaguard which is not working. Everyday they promise to fix it, and everyday nothing happens !!! The only thing they are interested in is to either sell you a new unit or renew your contract.
Even for the 2 yr service warranty that I had taken, they never came even once on their own to service the unit. Only after repeatedly following up for over 2 weeks did they come down.
I suspect the same will happen this time too.
Would strongly urge everyone to stay away from this co's Pdts and request consumer complaints.in to take this matter up with the appropriate people.
Since 6 days of complain regarding my aquaguard RO pump not working,it still remains the same.People everyday tell me the pump is yet to come from Bhopal.The after sell service of Eureka forbes has gone down.Think before purchase.
Dr Sameerendu Ghosh. [protected]
Dr Sameerendu Ghosh. [protected]
Dear Dr Sameerendu,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
Dear Dr Sameerendu,
We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.
Should you require any further assistance in the future, please feel free to write in.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.
Should you require any further assistance in the future, please feel free to write in.
Regards,
Eureka Forbes Team
Dear Customer,
We regret the inconvenience caused to you and would like to resolve this issue on priority. Please share your contact details with us, our executive will fix an appointment at your convenience and resolve the issue at the earliest.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to resolve this issue on priority. Please share your contact details with us, our executive will fix an appointment at your convenience and resolve the issue at the earliest.
Regards,
Eureka Forbes Team
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Ereka Forbes Aquagaurd NF — Poor service
Sir,My Aquagaurd NF water filter is down since 18 July 2008. The service engineer visited but could not rectify for want of some parts. When my wife (she is just house wife) the service executive asked her which part went bad. How can a house wife know about parts? The water filter is forcing us to buy hundreds of drinking water bottles. Till date no responce.