Eureka Forbes / Aquaguard Classic — Non providing service.

I had paid cash of Rs.3215/- i.e. Rs.2700/- for 3 year's AMC from[protected] to[protected] & Rs.515/- for Iron Purifier Catridge to their Technician Mr. Baliarsing (Mobile No.[protected]) on dt.[protected]. After that the required service for changing charcol and putting iron catridge as per their AMC have not been carried out by the technician till the time of writing this complaint. Whenever contacted over mobile to the technician or their Bhubaneswar Office over telephone No.[protected], they replied about non-availability of parts. It is strange that Eureka Forbes is not able to provide service to the customers after receiving the full amount towards AMC on the pretext of non-availability of parts in a city like Bhubaneswar. Today also I have contacted the technician at 10.00 A.M. who told to reach at my house within 1 hour. But, I don't know what kind of watch the Eureka Forbes company has provided to him, still 1 hour has not been completed though it is now 10.40 P.M. in my Indian watch. So, it is requested if they are unable to provide the required service, refund my money honestly and immediately as I don't want such type of careless service.