Eureka Forbes / Aquaguard Classic — not working

respected sir
i had purchased an aquagaurd classic in 2006 and it has stopped working from last 6 months and we have tried to contact mr rifat riyaz incharge of eureka forbes in srinagar and he further gave us the number of mr akbar whose phone number is2470608, but whenever we are trying to contact him since last 1 month, but, he is only assuring us that he will come and look into ou problem but till now he has not come. so i request you to kindly look into the matter.