[Resolved]  Eureka Forbes / Aquaguard — complaint for service

Eureka Forbes — No installation even after one week of purchase

I bought an Aqua Flow DX UV from Adishwar Electronics on June 8th 2011.
The guys at the store told me that once bought Eureka Forbes service personnel will come and install the purifier within 48 hours.
Today it is June 13th and I have not even been able to get through to a responsible person in Eureka Forbes.
Their customer contact center has put me on hold for 10 minutes more than once.
When I called up today, one lady told me that the model that I bought does not have any facility for installation at home. This amounts to spreading wrong information.
This filter was supposed to be installed at my grandmother's house. My grandmother who is more than 80 years old lives alone and cannot run after these Eureka Forbes guys again and again.
I want the Eureka Forbes guys to give monetary compensation to her in view of the harassment they have made her undergo.

AQUAGUARD EUREKA FORBES — defective machine on purchase

Dear sir or madam,
i shaikh afzal had purchase a aquaguard compact on 28th april 2012 ,it was delivered on 30th april 2012 by paying full payment on delivery .Since then i was facing problems for intallation of the machine from the sales representative who was unavailable whenever i tried to call him ,then i lodge a complaint at company call centre who send a plumber to install it after one week.At the time of installation i came to know that the product i purchased was not working at all so then i call the representatives of the company to refund or replaced it immediately but they say that they would repair it.I totally condemned this kind of behaviour and act towards me as i want full replacement of the product or refund because i have paid money for new machine and not for a defective one.I request you to please look in to the matter as soon as possible as we are drinking contaminated water from 10 days

details of sales representative:
name:S.P.AHIREKAR
CODE NO:9002818

Dear Mr. Shaikh Afzal,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Afzal,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.
Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear dka0000,

Please accept our apologies for the inconvenience caused.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues. We have taken a note of your complaint and your details.
Our customer service personnel will address your issue immediately.

Regards,
Eureka Forbes Team