[Resolved]  Eureka Forbes / Aquaguard I Nova Water Filter — defficiency of service

I have a water purifier “Acqua guard” i nova. I am resident of Mahabubnagar town which is 100 K.M., from Hyderabad. Previously the service centre at Barkathpura, Hyderabad given AMC and the period of the same was completed in the month of Sep’08. There after I have again contacted them to extend my AMC and to give service. They have noted down my information and thereafter one T.Suman Reddy made a phone and visited my house. He stated that at present he took service contract for Mahabubnagar district and he is not offering AMC and instructed me to purchase the essential parts from him. He also disclosed that there is no guarantee to those parts. He also stated that there is no other person and centre to attend the problems except him.

I have come to know in my enquiry that in other places the service centres are providing AMC and providing guarantee to the parts also. From this it is very clear that the said person is trying to mislead me as I have made several complaints against Barkathpura, Hyderabad service centre when they failed to provide proper service. This kind of attitude of service personal will degrade the reputation of the company and if the company is not a position to provide service after sale there is no reason to purchase its products. Your products will become useless if no proper service is provided as sales as parts of it are not available in open market.

Hence I request to look into the matter and provide proper service without putting the customers into hardship, for this I shall be obliged.

Thanking you,

K.Anil Kumar,
1-6-85/5/B,
Subhashnagar,
Mahabubnagar.(A.P)
Cell[protected]