[Resolved]  Eureka Forbes / Aquaguard Infinity — Poor service

Address:

Chennai, Tamil Nadu

1. I am a retired 71 year old individual settled in Chennai staying with my 66 year old wife. Our children are settled in other parts of the country. I am writing this with a deep sense of disappointment, disgust and helplessness.

2. In the month of October 2010, we ordered an Aquaguard Infiniti and paid an advance of Rs.500. One Mr. Dinesh delivered the item and set it up at our residence. An amount of Rs. 8090/- as balance was paid through a cheque for which we received a rough receipt (Infiniti/[protected]. The sales person promised to return soon with the Warranty card, operating instructions and the original payment invoice. Two and a half months and 25 reminders/complaints later we are still hopefully waiting for Mr. Dinesh or any other representative from Eureka Forbes to come over and explain the usage of the equipment.

3. One week after the installation we had reminded Mr. Dinesh and we were assured that the demo and handing over of the warranty card and payment invoice would happen soon. WE ARE STILL WAITING

4. Twenty reminders later we contacted the Branch Manager Mr. Bhaskar and reminded him over and over again. He too gave us an assurance that the job would be done. WE ARE STILL WAITING

5. With no one coming over and our desperation increasing we contacted the Helpline[protected]. One Ms. Priya gave us an assurance that the complaint would be shortly attended to. WE ARE STILL WAITING.

6. On 18 Dec 10 we lodged a complaint again (complaint no:[protected]. This time around one Mr. Shashi Kumar assured us of job completion within 24 hour. WE ARE STILL WAITING.

7. We lodged our final complaint on 23 Dec 10 and WE ARE STILL WAITING.

8. The whole experience has left us, senior citizens, feeling extremely helpless and disappointed about a company which is supposedly trustworthy. It appears that Eureka Forbes while establishing themselves as the Brand leaders in water purifiers have somewhere down the line trampled upon hapless and helpless customers like us while throwing our trust out of their windows !!!!!!!