[Resolved]  Eureka Forbes / Aquaguard Infinity E-boiling — Non-Working New Machine Installed - NO Response on Complaints!!!

Address:

West Delhi, Delhi

Current Status:

Addressing the Most Unresponsive Team of M/s Eureka Forbes:

I am extremely FedUp of following with the Customer Care Team.

1.. I have filled up the Service Request online.
2. I have filed complaints at your helpline Nos. on 6th Aug, '10 (ref: Complaint # 0608201)
3. I have called Ms. Ruchi @ 30780850 on Wednesday 11th Aug, '08, and she confirmed non receipt of the complaint from the helpline
4. I have called Mr. Bali @ [protected], whose never picks up his mobile.
5. I have called Mumbai Off.[protected], who refused to give Tel. Numbers of Mumbai Off.
6. I have called the Service Engineer, who visited on 12th, Aug, '10, who was asked to visit at 4 pm, after I took half day leave from office to attend him after I received his call, but he never turned up again and on calling him at 4:30 pm, he stated he is visiting another place and will visit next morning. Next Mor, on calling him and requesting him, he visited just to mention that some part was worn out due to Manufacturing Defect. He said he will get the part replaced next day mor (14th, Aug, '10).

I am left with 1 Non-Working New Machine installed only 1 month ago, with Manufacturing Defect. After 10 days of Follow-Up, 37 Calls, 2 Mails, 1 and Half Day Leave, I am sorry to state that I am 1 Harrassed and Frustrated Consumer.

I was assured of Service within 24 Hours, by the Sales Rep, which is why I have chosen to buy your Product, but the Myth of absolute Unresponsiveness and Careless Attitude of the Organisation has come to light in just 1 month of Association with your Brand.

I would not restrain myself from taking a Legal Course and highlighting this case, if Immediate Attention is not taken to my case.

Regards,
V. K. Sharma,
[protected]/ [protected]/ [protected]/ [protected]



--- On Thu, 12/8/10, Vinod Sharma <vinod_kumar.[protected]@yahoo.in> wrote:


From: Vinod Sharma <vinod_kumar.[protected]@yahoo.in>
Subject:
To: [protected]@eurekaforbes.com
Cc: [protected]@yahoomail.com
Date: Thursday, 12 August, 2010, 5:14 AM


Sir,

It is a matter of shame that a Company of such a high repute is not able to take care of their customers.

I purchased Aqua Guard Model Infinity on 6th July, 2010 and it stopped working on 5th August, 2010 i.e. has not worked even for one month. Had lodged complaint with your customer service -COMPLAINT NO. 0608201 DATED 6TH AUG'10. But regret that after calling your customer service centre daily no action has been taken till date.

Further I was given the telephone number of Ms. Ruchi of your Dwarka Office and again it is a matter of deep regret she is never available on phone. For the whole day someone is picking up the phone and never connecting to Ms. Ruchi on one plea or the other and after 1700 hrs I am told that the office has been closed and the complaint will be attended next day after Ms. Ruchi is available in the office and that next day has not come till today.

Further I was given a mobile number [protected] of Mr. Bali saying that he is the Northern Regional Head for Service but this bugger is never picking up the phone.

I am writing this mail to you to take immediate action to get my water purifier rectified otherwise I will be left with no other alternative but to move to the Consumer court for supply defective equipment and not attending the complaint knowing that the equipment is faulty and cannot be repaired.

Awaiting your reply,

V.K. SHARMA
[protected]