[Resolved]  Eureka Forbes / Aquaguard — Service for water purifier not happening and ill treating customer

Address:

Kanchipuram, Tamil Nadu

This is karthik from kanchipuram. i have an aquaguard classic water purifier at home. It was not working from 16th october. I raised many complaints to eureka forbes customer care 39883333 regarding the same, nobody turns up till the month october. When i spoke on nov 2nd the executive said my complaint was not registered till then, he assured he will register the complaint and gave me a complaint no.[protected]. But nothing changed, nobody ever turned up. I repeatedly called them on every alternate days, everytime they always kept their word same "sir, for sure today we will send our executive." they also said they have escalated to the highest level. I finally asked the executive to give me the manager no. he gave a number and his name is srini and i spoke to him he said he is regional sales manager and he gave me another number who is in kanchipuram. His name is muthu(i believe), and he said he is only in chanrge for sales and people from vellore will only handle service and gave the vellore number. When i speak to the vellore center they said no complaints were assigned to them till then, they asked for the details and said they registered the complaint and within two days they will turn up. Another week passed by nothing happened, finally i fed up and sent my uncle to the center in person, after two days on 9th a technician from vellore came named vinayagam (mob no : [protected]) and while opening the purifier he broke a uv lamp inside, he promissed he will replace it for free. A week passed i didn't hear anything from him back, when i called him he said the part was not available in vellore so he ordered from chennai, they sent it over courier and he is yet to receive it and once he receive it he will call me back. another 4 days went and i called him back for any progress he said the part was not available in chennai and he ordered it from bombay totally contradicting his previous statement. I understood that he is trying to pass time with me. It was around 20th nov after that he never picked my call. So with no other choice i again called back the customer care 39883333, guess what i got the same response again "sir, for sure we will send our executives today." Its still going on the same. I have my mother and father who are elderly at home daily my mother carrying water from outside for drinking purpose for the past 45 days. Its very hurting, the company seems never cared about the post sales process.