Eureka Forbes / Aquaguard — eureka forbes not providing free service check ups | |||
i purchased aquaguard goldnova water purifier on 4 may 2009..while installing the appliances they said that they will provide two free servicing during first year..its under warranty period of 1 year..till now they haven't provided any free service check ups..i have complained to them on their customer care several times but they always promise me that they will send a field representative next day..now i am not sure whether the water i am drinking is pure or not.. Was this information helpful? | |||
2 Comments | |||
Comments
Dear Sir,
Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.
Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in
Best Regards,
Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.
Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.
Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in
Best Regards,
Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.
61%
Complaints
7759
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Eureka Forbes Aquaguard — Refused replacement of defective aquaguard even when in warranty period
Dear Sir,I am posting this complain with the hope that justice will be done.
I bought my aquaguard from Eureka Forbes some 3.5-4 months back.For the first 1.5 months it was working fine, but after that one day it stopped working.We logged a complaint with eureka forbes and they sent a technician to fix it. but again within a week it again stopped working.
Since then thrice we have logged complain and they have tried to get it fixed but the fixes are not working. everytime it stops working, we get problem of drinking water and it takes a week to get it working again and it again stops in a few days
so, finally, we decided to get the piece replaced. But now they are telling us they wont replace a 3.5-4 months old piece.
Now what do we do? continue with our struggle of drinking water every other day..keep complaining to them without getting the problem solved? the way these companies behave it seems they donot have nay fear of any law and order, as if its a complete anarchy. they can simply make us suffer, all they care about is making money and they will refuse to even replace a defective piece even if its in warranty period.
Please do something about it.
regards.
Neha