[Resolved] Eureka Forbes / Aquaguard Total Enhance RO — Water leakage | |||
Dear Sir, I have purchased a Aquaguard Total Enhance RO one 12/4/2012. It started giving problem (continous flow of waste water) and I got it replaced with another machine after 3/4 days. The new machine also was giving the same problem. One technician came on 19/4/2012 and opened the BRAND NEW machine. He said there is some loose contact or something inside. The problem is not fully resolved now. Still there is waste water leakage in the machine (even after the tank is full). I fail to understand why the brane new machine is givng such a problem and why I should pay for the faulty machine. When I asked the Aquaguard Office, they are saying that it happens in some machines (5 in every 500 machines or so). Luckily I have paid only Rs.5000/- as advance. I have informed the Sales Person that I will pay the balance amount only after I am fully satisfied. THE ONLY SOLUTION IS GIVING A NEW MACHINE WHICH WORKS TOTALLY GOOD OR A NEW MODEL MACHINE. For your information, many of my friends had asked me to go for local brand (plenty of local brands are available and the service is also very good). However, I was very specific with Aquaguard because it comes from a world renowned company "Eureka Forbes". I hope my problem will be attended to immediately to my fullest safisfaction. Thanking you Yours sincerely, Radhakrishnan [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr. Radhakrishnan,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
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Total RO system — Leakage
I had purchased your product ( Total RO system) on 29.03.09.after one week we faced leakge problem at bottom side (On 4.4.09) . I spoke many people( Nealy 5 people like ramachandran) of your concern but no body owning.But your poople only intrested to sell the product. not aftrer sales.
I wont suggust your product hence forth. Treat this as a urgent issue for your product or else i have to take further action
R.Thulasidoss
No 10, Ganapathy Nagar
Hosur-635109
[protected]