[Resolved] Eureka Forbes / Aquaguard Total Infiniti — DEFECTIVE PRODUCT & POOR SERVICE | |||
I had purchased a aquaguard total infinity water purifier from Eureka Forbes.On delivery a complaint was made for water dripping from the nozzle, which was attended only after continous follow-ups.Then there was water leaking from the bottom of the water purifier which again was finally resolved temporarily after registering a written complaint with Eureka Forbes as there was no response for almost a month.On both the occassions, it was said by the service engineers that a new appliance doesn't give so many problems,check with the sales executive as this piece seems to be faulty.I tried following it up with the sales executive but once the deal is over their responsibility ends there.This is a company which talks about providing total health for the family & trust of 40 lakh mothers, & what not in theirs promotions which is simply false & misleading.Now, I have registered a complaint (Req no: [protected]) on 13th August, 2010 and inspite of constant reminders there is no response.They seem to be taking no action over the complaints as they are not accountable to anybody.The service centre has so far not even sent a report to Eureka Forbes as they are yet to come & examine the problem.Its really disgusting.Kindly suggest where can I follow up & complain against Eureka Forbes & make the general public aware about the poor quality of the product they deliver,the pathetic service their service centre offers & everything which they claim they do but are not adhering to.Awaiting a revert. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes--AQUAGUARD TOTAL INFINITI — Delivery of defective product
I've bought a Aquaguard Total Infinity water purifier.In the first place the product delivered was faulty.Took it up with the sales executive, who till date is promising to do something about it.There have been en number of problems I am facing with this purifier.There was water dripping from the nozzle,then there was leakage from the bottom of the machine, now the water simply flows once the machine is on, without u having to press the start flow button & at times there is no water coming.There is nothing that can be said about the service they provide.It is pathetic.My latest complaint was registered on 13th August 2010 (Request #:[protected]) & I am still clueless as to whether they are going to do something about the problem.The technicians that have visited on earlier complaints after persistently registering complaints have confessed that a machine with so many problems is not normal.It is a faulty piece, check with the people.There is no response from Eureka Forbes.I really don't know why are the people who are so irresponsible still in the industry.We want them sued for cheating on customers.They talk about giving our family Total Health, Total Protection with their water purifiers...No,we cannot go by their words...They are misleading the customers.