[Resolved]  Eureka Forbes / Aquaguard Total RO Reviva Water Purifier — very poor AMC & follow-up periodical maint.

Eurekha Forbes RO Model — Very poor water output

I purchased an RO model on the 11 th of September 2007.For the past 1 month the output received is drastically reduced to 2 litres of water. The service people out here in Chennai, Tamilnadu is not able to identify the fault. This is quite ridiculous. Can someone help us in this regard and get it done before the warranty period is over.

eureka forbes water purifier total — very poor service

i m rajesh khanna living in college campus m m university mullana distt ambala haryana i have purchased water purifier from ureka forbes ambala dealer in september 2007, inspite of my many calla about 1 calls dealer has not sent their peoples to service my purifier this is cheating i will pursue this case in consumer court and claim my harassment my contact num is [protected]

I am a small businessmsn having UREKA FORBS WATER PURIFIER for my works people about to descart it for lack of SERVICE by thr company/agent. They are very neglectant to attend service call.
My advice to people thinking of buying a water purifier, drink water with conventionaly purified and save money.

I am Maitri Sardar, living Nodakhali, 24 Pgs (south), and West Bengal
I have purchased ureka forbes water purifier Crystal in November 2007. From last Sunday it’s not working. I have asked for service on that day only. And also for last 3 days we have called them so many times asking for service, but there is no response from their side. We all know this company is very famous for water purifier. But what kind of service they are providing us?
We are suffering for Drinking water but they are doing nothing.
I am really really frustrated with their service. They are so irresponsible that they have forgotten that they are doing business which is related to Drinking Water.

Eureka Forbes RO — Defective piece

Sir,

Sevart times complained for replacement of defective piece which was purchased on 31/05/2008, but they are not listening.

The after sale service is very very very poor as I am facing problem since purchase.Even not attends Annual maintainance when valid AMC is in force

Eureka Forbes / Aquaguard Total RO Reviva Water Purifier — improper installation & defects not rectified since purchase during september 2008

I purchased a aqua RO water purifier for my personal use in my house during september 2008.sorry to say that the authorised person who was send for the installation by eureka forbes at mumbai did not know about the system on which he was to install. this was agreed by him that he does not have the knowledge on aquaRO, but company people have send him for installation.from the day of installation the main indication light is not working and also the pressure switch is defective which have been bypassed by the technician of eureka forbes and the defect has been not rectified till date despite off repeated reminders to the eureka forbes at mumbai .on many occasion people avoid contact by some or other means or a answer is given it will be done but only nine months have lapsed since i purchased my aqua RO which still need the pending defect to be rectified.no one has even visited to undertake periodical maintenance during guarantee period.main idea is to sell a product and then let the customer run around behind them.logically a reputed firm should replace the defectve item if reportd soon after purchse but in my case forget of replacement even the defect is not being attended to rectify.can i expect some reply from eureka forbes why this type of attitude towards a customer that you sell a item and then forget about it and leave it to the customer.i think this is not correct if you sell an item you should ensure that it is maintained and is made operational to the satifactionof the customer.

I A K SEN GUPTA resident of rajaji puram Lucknow purchased Aquaguard water filter on 08.8. 09. On 6.8.09 agent Mr L.P.Verma took Rs 500 as booking ammount. on final payment he not adjusted that ammount.He tookRs7190+500. He gave all receits of payment.He told me that company will refund the ammount.I try to contact that man but his mb not responding. Then I contact ur Lucknow office, they told me that Mr LP Verma not our sales man.Ur office gave me two Mb no 3048384, 2208936. they said we will see but copany not responding.Mr Verma gave 3 nos all are false{228007, 220835 and[protected]

Now I want to know
1.If Mr Verma isnot ur salesman then how he get receit book ur company
2.service coupon has no tracking no, no Bp/crc code
Please verify the product is genuine or duplicate.Any person of your company is involved in this racket..

Dear Sir,

I have procured Eureka Forbes RO from Sales Corner - Vadodara (dealer) on 12/10/09, it was delivered and installed on 14/10/09. But the piece delivered is DEFECTIVE one.
Its is not operational at ALL, no water comes in the top tank, Mr Prakash attended the compliant and made it operational, but water comes on the tank after filtering but it drains from INSIDE the unit . Water is not held there in tank more than 45 mins. its like filtering and DRAINING.
I NEED REPLACEMENT OF THIS DEFECTIVE PIECE .

Please take IMMEDIATE ACTION.

M K Srivastava
[protected].
[protected]

Aquaguard Reviva RO Water Purifier — Poor maintenance under AMC

Sir,
I have an Aquaguard Reviva RO Water purifier. I bought it about 4-5 years back at kolkata. While at Kolkata I never faced any problems with the said unit & the maintenance of the unit was fantastic.

I got transferred to Allahabad in 2008 and since then my woes have started. I have lodged umpteen complaints but the unit does not function properly till date. Initially the water stopped flowing into the reservoir, later it was rectified - then it started overflowing. Since then the technician has visited a number of times and replacing the individual parts one by one but the unit keeps overflowing I do not understand why Eureka Forbes is keeping such untrained / incapable / incompetent persons and drawing a bad name for themselves. Help !!!!

a b chattoraj

I am still waiting ! can anybody help???

Eureka Forbes — Defective RO installed

Hi Sir,

I have purchased a Eureka Forbes RO. At the time of installation Mr. Vinay (Sales Person - Mobile No:-[protected]) and Mr. P. Das (Manager - Lakshmi Nagar Delhi Branch - Mobile No:- [protected]) assured that the product is flawless. Unfortunately the post deployment (same day) RO stopped working. The issue was brought to the notice of Mr. Vinay and Mr. P. Das and I got an assurance that it will be replaced immediately with a new RO. Post this discussion my experience was worst. Non of them responded back. I parallely persued the case with the Eureka Forbes. The resultant was that the Eureka Forbes service personnel validated that a defective RO was deployed and its electrical parts were getting over heated.
With the help of this platform I want to request to get my RO replaced immediately and stay away from the Lakshmi Nagar Branch specially Mr. P. Das and Mr. Vinay who cheated me.

Dear Flt.Lt.(Retd) S Nagarajan,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Sir,
This is Kanchan from G.E.T. Water Awareness Team Chennai... I read ur complaint.

Many people forget to choose a customized plant for their raw water characteristics.

Standard branded products do magical advertisement only for marketing and not concentrating in service, as the RO, UV, OZONE, UF, NANO concept needs huge maintenance if not configured for RAW water purification methods

We people create this awareness and we have qualified engineers who FREELY service the Water purifiers any brand any model and suggest you how to maintain it in future.

We provide original spares also. Call me at [protected] [protected] [protected]

I bought aquaguard infiniti model in august 2011. Ever since the product was bought after sale services were not upto the mark.

My FIRST amc with them was from 31.08.12 to 30.08.13. Due to their being irregular with the service calls I could not get my amc renewed in Aug 2013 but Dec from 23.12.13 to 22.12.15.2013 ... due to which I hav been charged some extra amount for failing to renew my contract on time.

NOW SINCE DEC 2013 TIL APRIL 2015...after having ”pocketed the cheque”, there was no sign of your customer care personnel THERE HAS BEEN NO REPLACEMENT OF FILTER CANDLE EVER SINCE. NOW THERE ARE SO MANY QUESTIONS IN MY MIND WHICH NEED TO B ANSWERED BY THEM...

1. WHOSE RESPONISIBILITY IS IT TO LOOK AFTER THE MAINTENENCE OF THE PRODUCT ONCE THE AMC HAV BEEN SOUGHT???

2. FILTER CANDLE NEED TO B REPLACED ONCE IN A YEAR, , , AS PER U!!! NOW I HAV BEEN USING THAT SAME CANDLE FROM PAST 1.6 YRS...ALL THX TO YOUR AMC DEPT. IF THE WATER WAS AS GOOD WITH THIS FILTR AS IT WUD HAV BEEN BY6NEW 1 THEN WHATS THE USE OF REPLACING FILTER ONCE IN A YR.
AND IN CASE I HAV BEEN DRINKING CONTAMINATED WATER ALL THE WHILE BACAUSE O[censored]SING OBSOLETE FILTER CANDLES WHO IS RESPONSIBLE FOR MY HEALTH?????

3. LAST BUT NOT THE LEAST Y DO U MAKE PROMISES SO BIG I[censored] CANT KEEP DEM!!!

ANSWER DIS ONE I[censored] THINK U R NOT CHEATING ON YOUR CUSTOMERS!!

N khaitan
[protected]