[Resolved] Eureka Forbes / Aquasure Elegant RO — No Response from Customer Care For Service Of Product | |||
We requested Customer Care For Service on No[protected] for our Purifier which we bought last year .. We received the call from the technician, whom I requested to come to come either at 10am next day or on Saturday.. he said he will come on Saturday .. but no response from his side till Monday .. We again call ed customer care and made sure we will get the service done .. We received the call from some local customer care who fixed the date for 10am next day and they had sent me the number for the person who will be visiting us on my request.. still no body turned up and when I called the number it was switched off .. Again I call the Customer Service and requested them .. but no response .. Finally today I again called up and I shouted on them for the bad response and even had a word with Mr. Vijay who introduced himself as the floor supervisor who assured me that he will get back to me with the final results by afternoon ,.. but till now I havent received any response .. I think the company has thoughts for its customers then why we should buy their products .. I sincerely request you to please help me get my product service.. Thanks Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Eureka Forbes/AquaSure Elegant RO — not working 2 months 3 times contracted company
I have contacted their authorised service centre on 1/4/2012, and 24 hr service center on 2/4/2012, 1135 hrs , complaint no [protected], again on line complaint register on their sit at 2306 hrs on 20/04/2012, tkt no1129581e2319.no action by company so far.i am still w/o good drinking water.
Dear Mr. VR Chitrapu,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Dear Mr. V.R Chitrapu,
We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.
Should you require any further assistance in the future, please feel free to write in.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.
Should you require any further assistance in the future, please feel free to write in.
Regards,
Eureka Forbes Team
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Aquasure Elegant — Product not working
agree with the issues with Eureka Forbes, they go to do everthing to sell their products but as soon as you have their product you will realize you have landed in hell, heck of a time to resolve the issue.I have a Aquasure RO purifier elegance, which has stopped working since two months everyday had to call customer service break the head to speak to supervisor and they will simply say we will resolve the issue today evening or tommorrow, same answer everyday. I have to buy the water from outside even after spending 10000 on junk product. hell of it, If issue is not resolved shortly, will have no options but to take the issue to consumer forum.
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