[Resolved]  Eureka Forbes / Aquasure Ivory — Unreliable Product, Very Poor Customer Service

We bought an AquaSure-Ivory, a product of Eureka Forbes on 03-03-09, The product was working fine for four months but started to give problems on the month of July, so we called for service engineers from "AMENDMENT AGENCY", Chennai, (an authorized service center of Eureka Forbes) to solve the problem. Sad to say that they have been working on the product to fix the problem for almost a month, but haven't identified the exact fault till now, and they have literally spoiled the product. Its condition is such that it cannot be brought back to its initial working condition.

I'm particularly not satisfied over the quality of service provided by the service engineers. What I have noticed from this service is that,

i) The service engineers do not have the basic knowledge of the product. They don't even know to open the product for repairs, and have no in depth knowledge on the parts of the system. They literally damage the consumers product in the name of service.

This shows that they lack good training. I have actually confirmed it with the service engineer who came to my home. Instead of giving basic training they are just recruited and asked to learn from repairing consumers products by themselves, where they keep asking their superiors through Mobile for their every move regarding the product.

ii) They don't have the basic care for customers and their products. The way they handle the product at our home right before our eyes is pathetic.

iii) The way they handle repairs is that by some how, by hook or crook they want the problem to be covered and not solved.

iv) They don't have a whole hearted commitment towards service. At the end of the day they want the work to be somewhat done, and are not cared about the way it is done and if the problem is perfectly solved.

How can we rely on such a product which gives problems so soon and not to mention the quality of service which cannot be trusted. We want the authorities involved to take necessary action and replace our product with a new one.