[Resolved]  Eureka Forbes / Aquasure Water Filter — water purifier servicing is not getting by aquasure company

Eureka Forbes - AQUASURE — Water filter problem

For Eureka Forbes -

I've purchased an AQUASURE from your dealer Mangalmurti enterprises in Dec 07. It's leaking from the side and the filter is broken.

There have been 4 service visits so far (each one after 20 follow up calls) but to no avail. The unit still leaks. The sales guy flatly refuses to replace the unit.

I am writing this feedback in exasperation and not hope. I don't trust your company to do anything for me at all.

Thanks

Sudhindra

I-Nova (WF cum Purifier) — Service of Water Filter cum Purifier

21.03.2008

The Chairman/Managing Director
Eureka Forbes Ltd

Sir,
Sub: Service of Water Filter Cum Purifier


Aztec Auto Limited is a unit of Brakes India Limited – TVS Group Purchased GWPDCNOVA00000 I-Nova (WF cum Purifier) during November 2007. We approached the Customer care for Servicing the Water Filter Cum Purifier vide Call No. 68778 dt 19/03/2008. So far No Service Engineer came for servicing the Purifier. Hence we are not able to use the Purified Drinking water. It will affect the Health of all the employees.

From the above incidents, it is very clear that the customer’s problems are not taken care by the authorities at your service center.

Sir, May I have your response on the above subject at the earliest. I feel it is high time that individuals responsible for the above lapses may be dealt with firmly or else, they will spoil the reputation of the company like Eureka Forbes

Thanking you,
Yours faithfully


C.Krishnaprasad / K.Balaji
Aztec Auto Limited

eureka forbes/storage uv water purifier — free home service

sir i have purchased a aquasure storage uv on
dated-7/4/10.It had worked for few month but after that it had stoped working i have given complain to service center but they are not coming for service .I have complain a week ago but still ther is no response . Sir i think that my product is under warrarnty that is why they are not coming for free home service which is the policy of company.Please try to understand my stituation and help me out.

very bad /////////////////////;

Dear Mr. Mohan Lal,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

i have the same purifier & want to change its filter. Plz help me.
My No is - [protected]