[Resolved] Eureka Forbes / Aquasure with Sure Boil

[Resolved] Eureka Forbes / Aquasure with Sure Boil — Faulty replacement cartridge

D DR SAMEER VERMA from New Delhi, Delhi

Dear Sir/Madam I, Dr.Sameer Verma had purchased a filter cartridge kit for AquaSure storage water purifier in sealed condition from Abu Lane Market in Meerut. Unfortunately the main chemical filter compartment w as found broken on opening the pack. Regarding the same I had called your bombay office no. and subsequently your call centre, who in turn gave me the meerut customer care numbers[protected]/2671679). On calling the above mentioned numbers, the call was attended by some lady who very discourteously informed me that my complaint was none of their concern and I should get in touch with the concerned dealer and subsequently disconnected the call. On calling again the reply was the same and they absolutely refused to provide any information or guidance. I was utterly shocked and disgusted by the rude and irresponsive behaviour of the concerned customer care people. The reason of my writing all this to you is that these people give a bad name to your company and products. How can I get in touch with the local dealer when I had purchased your product from one city and have moved to another city after job changeover. Moreover is your product and problems related to it the concern of the company or the local dealer? I therefore request you to look into this matter to preserve the faith of customers like us in your company and its products and their after sales service.Or is it like as seen on TV hi purchase and then bye( we are not concerned)! with thanks Yours sincerely Dr.Sameer Verma Subhartipuram, NH-58 Dist Meerut (UP) Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

gaytri

from Gurgaon, Haryana

Dr.sharma is absolutely right.iagree with him. I gayatri also faced problem with thid product. I bought this product with in three days, i rang the customer care centre after one week he came, i told him replace this but he change a part of it. after few days again product has problem i rang him, but he is not attending phone, after that i met this boy and told the problem of product, but he do nothig, i met him two times but no action is taken till date poor customer care service of your product.this degrading the name of your company, this irresponsible attitude of your sales boy, creates a problem for customers.please look this matter seriously and srt out the solution.with in two months this product become a useless water storage drum.

Ramachandra Mohan

from Chennai, Tamil Nadu

Dear Sir/Madam MATTER MOST URGENT

This is to inform Euraka Wet and Dry model Vaccum Cleaner was forciably billed fulll money collected vide In No[protected]. Right from the date we are not at all interested the said product, but the Sales Executive sold the same over heavy pressure/compulsions for the reasons
best know to the company Eurekafob lstd.

For the last 8 months we have been following up the matter with the company for service and activiation of the above Dry Cleaner which is lying ununesd from the date it was sold to us.

Several compalints have been registered (No[protected] but till date no action has been taken by the company to service
our brand new product.

May I request the authorities concerned to arrange for immediate refund of our full amount without further delay.

Once again we seek your spport and help to resolve the matter immediately.

R Mohan
[protected]
Chennai-Adayar