Eureka Forbes — Leaking from several places

Address:

Bangalore, Karnataka

We purchased Aquaguard Infinity from Eureka Forbes on 25-12-10. The tap was slightly leaking at the time of installation but we were assured by the sales person that it would stop within 2 or 3 days, which did not happen.



After a week, on our complaint, a person was sent for servicing. He repaired the unit and said everything was fine and the leaking would stop after some time. However, the problem only worsened after the servicing as it started leaking from several points(tap, box) and with increased frequency.


in the last 10 days, I have tried calling the Jayanagar branch office (phone number:[protected] several times and every time received by a different person who would listen to the complaint and finally say that they are not from the service department and the concerned people are either in a meeting or not in the office.

With the constant leaking, our kitchen has become a mess and is always wet. The water is seeping into the wooden cabinet causing damage.

I repent having bought Aqua Guard. I am tired of calling them and disappointed with the Eureka Forbes product and service. I would like to have a replacement or refund.