[Resolved]  Eureka Forbes — Fault in Bravo vacuum cleaner

Address:

Bangalore, Karnataka

Hello,

I bought this Euroclean Bravo 4-5 months before. The sales person who came to service the Eurekaforbes vacuum cleaner which my mom owned from more than last 10 years, convinced her to buy this Bravo vacuum cleaner. Once the money was paid, the sales person started acting wierd. Mom had a complain the day 2 itself that the machine is getting heated up in 3-5 minutes and is diffucult for one to hold it in hand. Also the connection (extensions) being very fragile. This when addressed to the sales person, he was least bothered and replied very rudely saying "that is how it is and nothing can be done".

After which i raised a complaint online and also on CSR no. However the issue was not addressed for atleast long 2-3 months. After which i again raised a complaint. Then a technician was sent to my place. However the technicial abruptly said that no one is being taught/educated/trained about the Bravo vacuum cleaner and left asking us to check with the customer service again.

Ideally the customer service should be aware of my product and sending the technician accordingly. I have again raised a service request which i am now sure that it will not be addressed properly.

The euroclean bravo is such a pathetic machine I have ever seen. Its handy for name sake. One can not hold this product for more than 5 minutes as it gets heated up very quickly. Also it will start producing some smell after 10 minutes. The attachments are so fragile that one has to hold it tight where the attachments are. Also the suction power is really really sad that one will feel like throwing this crap machine and using a broom stick instead (which is much better comparitively)