[Resolved]  Eureka Forbes — Your dreaded friend for life

Hi

We bought an Aquaguard NF costing around 13, 500/- in April 2007. We are having severe issues with the pressure of water not to the required level and hence we dont get drinking water for days together. When the purifier was installed the "sales person did not check for the water pressure" or for the hardness of water to ensure that the purifier works.

We complained to the service people several times but the response that was given each time was that the pressure was not upto the mark.It was quite disgusting to know about it so late and to know that the buy back worth would be Rs.1500/- only.

The manager who attended to us did not have the courtesy to ask us to sit and talk, was not willing to listen and didn't look as if he was going to solve an issue.
We told him the issue and he told us to raise the height of the tank. This option cannot be resorted to as we stay in a rented house and we cannot ask the ownner to have the tank on a tower for the sake of the purifier. This is the most ridiculous solution to an issue that we have got so far. When we said that it wasn't a feasible solution, he gave us an option of the unworthy buy back.

No feeasible solution was offered, instead the manager advised us to wait till the point of time the water filter can be put to use effectively. The next level of escalation told was www.eurekaforbes.com. I have sent them an email but there has been no response.

The policies of the company and the service offered by the company cannot be digested and have deep sense of being cheated.

Regards
Vidhya