[Resolved] Eureka Forbes — DEFICIENCY IN SERVICE | |
I had taken Annual Maintenance Contract for service for Aquaguard Classic for 2 years from 08.09.2006 and paid an amount of Rs.1590/- vide cheque No.098866 dated 08.09.2006 The service contract was valid from 08.09.2006 to 07.09.2008 vide Contract Receipt No. 11307207. At that time I was stationed at Hyderabad at Flat No. 505, Pallavi Vihar Apartments, Ameerpet, Hyderabad. The company could service the model twice during 2006-07. Subsequently, despite my several reminders, the servicing was not done. In the meanwhile I was transferred to Bangalore during May 2008 and I shifted my residence to Bangalore and took up my residence at Flat No. S-3, No. 6, NHCS Layout, 13th Main, Saraswathinagar, Bangalore 560040. The fact of this was communicated to them and I also requested them to install the machine at the new address, which they failed. Despite my several reminders, and speaking to their customer service executives at their helpline and also to the Manager of their Service Centre, Sri Murari Bhat, my problems were not resolved and I was offered to service only the unit but not replacement of candles and the carbon, which was integral part of the service and was to be done once in six months. My several calls to the Head of their Bangalore Division Mr. Ravishankar was unresponded and his mobile was being disconnected every time a call was placed to him. This is UTTER DEFICIENCY OF SERVICE ON THE PART OF THE COMPANY AND I REQUEST YOU TO REDRESS MY GRIEVANCE AND DIRECT THE COMPANY TO EXTEND ME ONE YEAR SERVICE CONTRACT FREE OF COST. I ALSO REQUEST YOU TO ADVISE THE COMPANY TO PAY ME DAMAGES TO THE EXTENT OF RS.10000/- FOR HAVING CAUSED ME MENTAL AGONY AND STRESS FOR ALL THE PAINS TAKEN BY ME FOR GETTING THE DULY ELIGIBLE AND OBLIGATORY SERVICE ON THE PART OF THE COMPANY. Regards, M.R.SATYANARAYANA NO.6 "VYBHAVA VILAS APARTMENTS'. 13TH MAIN NHCS LAYOUT SARASWATHI NAGAR BANGALORE 560040 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dr.N.B.Shridhar MVSc PhD
Assistant Professor
To,
EUREKA FORBES,
# 12, 2nd Floor, Above Food World,
Amarjyothi Layout,
Sanjaynagar,
Bangalore – 560094
Sub: Refunding the money paid double time –reg
Ref: Bill No: 038875 Date:[protected]
We have purchased an Aquaguard Gold Nova water purifier from your company for Rs. 9590-00. the tax invoice is raised in the name of Principal Investigator, Obscure Cattle Disease Project, Dept of Pharmacology and Toxicology, veterinary College, Hebbal, Bangalore-560024. It had been promised that the payment will be done within 20 days from the University, while supplying the unit to our Department. But your sales executive Mr Murthy Naik continuously insisted for the payment since the Eureka Forbs is prompting him for the payment. He also told that his salary is withheld for this purpose. On humanitarian ground, as per his per his request I issued a personnel cheque (Cheq No: 286213) in the name of Eureka Forbs. It was assured me that the cheque will not be encashed and will be kept just as security, for getting his salary. To my surprise the cheque was cleared on[protected]. As soon as I noticed, I called him and your office also about this and it was assured that the money will be refunded to back to me as soon as the payment is received from the University. Mean while you have also received the cheque for Rs: 9590-00 with cheque No: 150643 dated :[protected], which is also hence encashed. There is a double payment for single supply. Inspite of several reminders till today Mr.Murthy Naik had not returned the money back. Hence please make necessary arrangements for the refunding of Rs:9590-00 the money back to me by cash immediately.
Thanking you, Yours faithfully
Assistant Professor
To,
EUREKA FORBES,
# 12, 2nd Floor, Above Food World,
Amarjyothi Layout,
Sanjaynagar,
Bangalore – 560094
Sub: Refunding the money paid double time –reg
Ref: Bill No: 038875 Date:[protected]
We have purchased an Aquaguard Gold Nova water purifier from your company for Rs. 9590-00. the tax invoice is raised in the name of Principal Investigator, Obscure Cattle Disease Project, Dept of Pharmacology and Toxicology, veterinary College, Hebbal, Bangalore-560024. It had been promised that the payment will be done within 20 days from the University, while supplying the unit to our Department. But your sales executive Mr Murthy Naik continuously insisted for the payment since the Eureka Forbs is prompting him for the payment. He also told that his salary is withheld for this purpose. On humanitarian ground, as per his per his request I issued a personnel cheque (Cheq No: 286213) in the name of Eureka Forbs. It was assured me that the cheque will not be encashed and will be kept just as security, for getting his salary. To my surprise the cheque was cleared on[protected]. As soon as I noticed, I called him and your office also about this and it was assured that the money will be refunded to back to me as soon as the payment is received from the University. Mean while you have also received the cheque for Rs: 9590-00 with cheque No: 150643 dated :[protected], which is also hence encashed. There is a double payment for single supply. Inspite of several reminders till today Mr.Murthy Naik had not returned the money back. Hence please make necessary arrangements for the refunding of Rs:9590-00 the money back to me by cash immediately.
Thanking you, Yours faithfully
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Assistant Professor
To,
EUREKA FORBES,
# 12, 2nd Floor, Above Food World,
Amarjyothi Layout,
Sanjaynagar,
Bangalore – 560094
Sub: Refunding the money paid double time –reg
Ref: Bill No: 038875 Date:[protected]
We have purchased an Aquaguard Gold Nova water purifier from your company for Rs. 9590-00. the tax invoice is raised in the name of Principal Investigator, Obscure Cattle Disease Project, Dept of Pharmacology and Toxicology, veterinary College, Hebbal, Bangalore-560024. It had been promised that the payment will be done within 20 days from the University, while supplying the unit to our Department. But your sales executive Mr Murthy Naik continuously insisted for the payment since the Eureka Forbs is prompting him for the payment. He also told that his salary is withheld for this purpose. On humanitarian ground, as per his per his request I issued a personnel cheque (Cheq No: 286213) in the name of Eureka Forbs. It was assured me that the cheque will not be encashed and will be kept just as security, for getting his salary. To my surprise the cheque was cleared on[protected]. As soon as I noticed, I called him and your office also about this and it was assured that the money will be refunded to back to me as soon as the payment is received from the University. Mean while you have also received the cheque for Rs: 9590-00 with cheque No: 150643 dated :[protected], which is also hence encashed. There is a double payment for single supply. Inspite of several reminders till today Mr.Murthy Naik had not returned the money back. Hence please make necessary arrangements for the refunding of Rs:9590-00 the money back to me by cash immediately.
Thanking you, Yours faithfully
Dr.N.B.Shridhar
Assistant Professor
Department of Pharmacology and Toxicology
Veterinary College, Hebbal, Bangalore-560024