Eureka Forbes — The Worst Service (Never opt for any Eureka Forbes product)

This is Kamalakar from Balaji Nagar Colony, Kukatpally, Hyderabad. On 28th of September, 2008, I have purchased Aquasure Platinum water purifier through ezone, Hyderabad. In the month of January, 2009 I had an issue with the purifier and when contacted the service department for couple of times, they attended my complaint and said that PCB is down and it has to be replaced. I was assured that the issue will be resolved in a weeks time but till date there is no response. My complaint number is 4780. The worst part is there is no minimum courtesy to respond to the customer. I had to follow up with atleast 2 calls and still there is no minimum concern from their end. They are not doing any social service and I really feel sorry for opting a product from Eureka Forbes. They are just fooling me around that the issue will be solved in 2 days. Gone are many "2 days" and its almost one and half month. I wrote emails to all the email IDs that are avaiable but in vain. There is no proper access to the manager to escalate the issue.

Following are the people whom I have contacted and everyone says "This will be solved in 2 days"...

Mr. Diwakar ([protected])
Mr. Dipankar ([protected])
Mr. Ravikanth ([protected])

Customer Support:

[protected] /[protected]Lalitha and Sirisha)

I have contacted the above said persons 'n' number of times especially the customer support but there is no proper answer or solution given. I would like to file a case in Consumer Forum under section 2(o) as my final attempt.

Thanks,
Kamalakar.