[Resolved] Eureka Forbes — No demo on product till 6th day of purchase (Worst Customer Service) | |
Hi, On 14.06.2009 I purchased Forbes Trendy Steel Vaccum cleaner - Invoice #[protected] from one of your dealer in alwarpet HSRIL C/o. Kaveri Ware Housing Pvt. Ltd. (E Zone) and on the same day we requested for demo to the consent shop keeper...but till now we have not recieved i.e 19.06.2009 7.00 P.M, and here i would like to say funny/foolish story what i have faced... On 18.06.2009 around 10.30 A.M, i cald Euro Helpline[protected] where i had been informed that there is no request placed for demo by us or by ur dealer... so we would like to take new request...i said k...so my request no.81443087...then they asked me my preferrable time i.e Morning i said...but fortunately not recieved... On 19.06.2009 once again when i am calling helpline by around 10.00 A.M...getting informed they will be attending us by EOD...does EOD means midnight...and even i cald shop keeper where the same reply... and the most important thing i had been recieving too many contacts from your Persons...please find as follows_ 1 st - +[protected] saying verification dept. to know the person who has come do belong to your company 2nd - +[protected] saying Mr, Karthik but never pick the call (from help line) 3rd - +[protected] to know which person is coming for demo. (from shop keeper) 4th - +[protected] saying Mr. Vignesh the person who is going to attend (from 3rd no.) And then Mr. Vignesh - saying he is not the person going to attend...his below staff will be attending that too by 8.00 PM and if anything else required please call me help... Does this is what preferrable time you give to the customer...does customer has to contact this many persons for demo...do company is going to pay all the charges...do this is level of customer satisfaction you give...do this is your service level... Really i would like to appreciate this... only one thing i can say that you will be helding 1st place for custmer satisfaction from back... In short, if customer has to recieve any service from you is like reaching the peak of Himalaya's Kudo's for your service... your's sincerely, Vijaya Lakshumi Agarwal H Mob:[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7763
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Here I have not received Invoice / Warranty card... nothing and demo also not done...
I tried speaking to ther Bangalore office / support all means... at their stall in exhibition also, again and again I receive call for new sales only and I tell them about the problem, they inform that they will send the concerned person... and no response from them.
Hoping to receive the invoice atleast from them... :(
Regards,
Babu...