[Resolved] Eureka Forbes — Local franchisee and the service centre in Nagpur is not have adequate service competence | |
Dear All, I am a user of Eureka Forbes's Aqua Guard - Water Purifier from past 5-6 years. Althought the product is still unparalleled in its category compare to other competitors. But unfortunately the service backup of the company is still NOT really good after serving the industry for so long. I had recently called the local service centre and their service franchisee which covers my locality in Nagpur (almost 4 weeks back). The circuit and some other components of the product were need to be changed as told by the service engineer, who visited after almost 3 weeks from the first complaint. Then they said that they need to order these components from their main H.O. But thereafer, nobody turned up. Their service delivery is very pathetic. They do not have (including their service H.O. here) the necessary spare parts available and I am still waiting for the components to be replaced. Thanks. Dr. Preshth Bhardwaj Assistant Professor (Marketing Area) Institute of Management Technology (IMT), Nagpur Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I too am suffering from the same complaint. The services in Nagpur are really pathetic. No one heeds to complaints or gives complaint number for follow up despite the fact that i have service contract with them. Really really disappointed. Don't know why company like Eureka Forbes is so neglegent towards the customer grievences..
Reply
Dear Sir,
I purchased the machine mentioned in the subject of this email from
Memorex Home Appliances Kothrud on 19 March 2010.
On 26 Jan 2011 we observed that the machine was leaking so we called up Memorex.
On 28 Jan 2011 Anand (engineer from Eureka Forbes) came at 4 pm and
approximately spent about two hours to rectify and resolve the problem
however the problem has not been solved. He opened and installed the
machine several times. Then, I called Vinod @ [protected] who advised
me to send a SR Engineer on 29 Jan 2011 (tomorrow)
I refused.
Because one of your engineers (Anand) has already tried to solve the
problem for 2 hours without rectifying the problem. This has caused
unnecessary inconvenience to my family. In this scenario, I request
you to replace the whole machine because I think that machine is
beyond repairs.
Thanks,
Sanjeevan Kshirsagar
Cell: +91 [protected]
I purchased the machine mentioned in the subject of this email from
Memorex Home Appliances Kothrud on 19 March 2010.
On 26 Jan 2011 we observed that the machine was leaking so we called up Memorex.
On 28 Jan 2011 Anand (engineer from Eureka Forbes) came at 4 pm and
approximately spent about two hours to rectify and resolve the problem
however the problem has not been solved. He opened and installed the
machine several times. Then, I called Vinod @ [protected] who advised
me to send a SR Engineer on 29 Jan 2011 (tomorrow)
I refused.
Because one of your engineers (Anand) has already tried to solve the
problem for 2 hours without rectifying the problem. This has caused
unnecessary inconvenience to my family. In this scenario, I request
you to replace the whole machine because I think that machine is
beyond repairs.
Thanks,
Sanjeevan Kshirsagar
Cell: +91 [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7763
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information