[Resolved] Eureka Forbes — Inefficient response from customer services | |
I own a Total Inova water purifier which is giving me problems for the past one month. Every 2 days i lodge a complaint because it goes out of order. In spite of the machine being under AMC, the franchisee 'Bhushan Services" does not change the faulty part but only repairs it. I have written to Eureka Forbes, but till date there is no response in spite of reminders. Looks like they are either ill equipped to handle their customers or they just dont care!! I am totally disgusted with the attitude of Bhushan services( their technicians are rude) and am surprised that one cannot escalate the matter to anyone in Eureka Forbes. The customer services refuses to give you contact details of their Big Bosses!!! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Mail written to pratima.[protected]@eurekaforbes.co.in, [protected]@eurekaforbes.com, [protected]@eurekaforbes.co.in
Dear Anu,
From
Ganesh Ashok Pawar and Sarika Ganesh Pawar
Bhandup West Mumbai 400 078
Contact no [protected] / [protected]
We have registered service request id 6d23363005ec on[protected], since there is no revert from your side. This is the first time I have bought something from Eureka Forbes, but with such a horrible experience, really will think next time for going for any other product with Eureka forbes in Future
Pls find details of my complaint as below :
We have purchase Aqua sure Aquaflo DX on[protected] from Unique Traders LBS Marg Bhandup West Mumbai 400078.OurSL no is BD[protected]. Installation done on next day by Eureka Forbes Engineer. On same day evening when we tried to start the machine Yellow LED starts blinking and no water coming out of same. Hence next day we called up customer care and register complaint for same, executive has not provided any no for same. Then some Engineer came and fixed the problem, but due to no water supply at that times my mother not able to check the water flow coming properly or not. When we have tried the same at evening we returned to home, we found there is water flow coming from back of the machine that is overflow happening due to some leakage while fixing the problem.
Next day morning even before we logging a complaint the executive came day earlier for fixing LED problem by default came and told my mother that while fixing LED problem he has broke some unit at the back of Aqua guard due to which leakage is happening and then he told my mother that he will fix the problem next day i.e. on 26th July 2011, but since then no one has visited to our residence from Eureka Forbes to attend the problem.
Meantime my wife Sarika Ganesh Pawar has registered the complaint with Eureka for same under complaint no.85408020 and instructed customer care specifically to send executive after calling to one o[censored]s and when either o[censored]s are at home. Since then we are awaiting call from Eureka Forbes executive to solve our problem.
Since we bought Aqua sure on[protected], we have hardly used the same for purpose we have bought the same. And it’s just lying on kitchen wall as showpiece. We have paid Rs 5000/- for purchasing the same, and since then its unused and very bad customer care experience since then from your Customer care as well as your Franchise Unique Traders, though we are being follow up for same continuously
Requesting you to look in this and either get us fresh new Aqua sure as this is some defective piece we have recd from your end or to refund us our Rs 5000/- we have paid for same.
Looking for some early revert and action from your end.
Regards,
Ganesh Pwar
Dear Anu,
From
Ganesh Ashok Pawar and Sarika Ganesh Pawar
Bhandup West Mumbai 400 078
Contact no [protected] / [protected]
We have registered service request id 6d23363005ec on[protected], since there is no revert from your side. This is the first time I have bought something from Eureka Forbes, but with such a horrible experience, really will think next time for going for any other product with Eureka forbes in Future
Pls find details of my complaint as below :
We have purchase Aqua sure Aquaflo DX on[protected] from Unique Traders LBS Marg Bhandup West Mumbai 400078.OurSL no is BD[protected]. Installation done on next day by Eureka Forbes Engineer. On same day evening when we tried to start the machine Yellow LED starts blinking and no water coming out of same. Hence next day we called up customer care and register complaint for same, executive has not provided any no for same. Then some Engineer came and fixed the problem, but due to no water supply at that times my mother not able to check the water flow coming properly or not. When we have tried the same at evening we returned to home, we found there is water flow coming from back of the machine that is overflow happening due to some leakage while fixing the problem.
Next day morning even before we logging a complaint the executive came day earlier for fixing LED problem by default came and told my mother that while fixing LED problem he has broke some unit at the back of Aqua guard due to which leakage is happening and then he told my mother that he will fix the problem next day i.e. on 26th July 2011, but since then no one has visited to our residence from Eureka Forbes to attend the problem.
Meantime my wife Sarika Ganesh Pawar has registered the complaint with Eureka for same under complaint no.85408020 and instructed customer care specifically to send executive after calling to one o[censored]s and when either o[censored]s are at home. Since then we are awaiting call from Eureka Forbes executive to solve our problem.
Since we bought Aqua sure on[protected], we have hardly used the same for purpose we have bought the same. And it’s just lying on kitchen wall as showpiece. We have paid Rs 5000/- for purchasing the same, and since then its unused and very bad customer care experience since then from your Customer care as well as your Franchise Unique Traders, though we are being follow up for same continuously
Requesting you to look in this and either get us fresh new Aqua sure as this is some defective piece we have recd from your end or to refund us our Rs 5000/- we have paid for same.
Looking for some early revert and action from your end.
Regards,
Ganesh Pwar
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Miss Anu Kotian
www.eurekaforbes.com
Subject: Complaint against your Product Water Purifiers Aqua guard Classic & Vacuum Cleaner
We purchased the Product Water Purifiers Aqua guard Classic unit no 6002997 & Vacuum Cleaner unit no 9062062 in the month of July 2009 & the Product warranty period 9/7/2009 to 8/7/2011.
In the between time there is no facility for free service & Checkup by the Eureka Forbes company against these products
Sales Man: Ajay pal Singh
Contact no-[protected]
Employee code-9027392
We request you to please to provide the facility as soon as possible either phone or mail we face a lot of problem against these products.
Address
Kalpana Bhatnagar
Qno-138, Type-3, Sector-3, BHEL, Ranipur Haridwar
As above mentioned
Near Park
Uttaranchal
Haridwar
Pin code 249403
With regards,
Kalpana Bhatnagar
[protected]