[Resolved]  Eureka Forbes — Non-avalability of after sale service

I bought a Eureka Forbes water Purifier nearly 8 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 3 month or 6 months which they were supposed to do. Then suddenly my machine reported some fault. I made a complaint to the toll free number and they gave me a code number. They told the same day a person would visit me and solve the problem.

Nobody turned up. I used to call almost everyday, and had to describe the entire problem regularly. Then after nearly 20 days one guy came who did not even know to open the machine. He told he would come the very next day and we kept waiting days and weeks. After inquiring with others I came to know that most of the people in our are are getting the same kind of experience and they seldom do the service properly.

If your machine fails they will not turn up. Those who came gave some vague answers and nothing got right. In between I contacted the people who sold the machine to us. They told service is not their division. For the past 2 months We are not able to get filtered water. My friends are telling me that I have done a mistake by selecting this brand.

Will Eureka Forbes be responsible for any health issues arising from this. If they can refund the money and take the machine, we would be greatly happy and can go for another brand.

This is the worst Experience I had from any brands. If they are not able to repair the machine, they should not sell it. Better they stop marketing it and taking the health of the people into their hands.

I shall be highly appreciated if you could some one to repair the machine or please refund my money as I am getting fed-up with this product. I have contacted your sevice center at WONDER SERVICE, HAUZ-KHAS, but nobody turned up.MY COMPLAINT NO.ISM45045,DTD.09.10.2007