[Resolved] Eureka Forbes — No AMC Service | |
We have signed a AMC with an authorised dealer for Eureka Forbes. The dealer was supposed to service the Water purifier, but it has not been done. Inspite of complaints to the company and the dealer there as per the has never been any action. Can the company be sued in the consumer court for non performance of contract.?? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Sir/Madam,
This is in refernce to the aquaguard Reverse osmosis plant that we have purchased from you.
The Annual Maintenance Contract for the same was done from your your authorised dealer Aparna enterprises located at House no 898, Sector 23A, Gurgaon on 13 Oct 2011 vide payment receipt no 10/20086772. The period covered under this AMC was 2 years for a nominal cost of Rs. 6520/=.
The authorised centre has only given us one free service till date, instead of the committed three check up services entitled for the first year.
The concerning issue to be highlighted is that since last fortnight, multiple calls have been made telephonically to them for the change of sediment filter and membranes, which require periodic change after a year. The same should have been replaced as per the commitment and the terms of contract, free of cost at the completion of first year.
All our endeavours have gone in vain with no action from the authorised centre.
Hence, it is requested to kindly look into the matter, intervene and issue necessary instructions and direct the centre for speedy disposal of the case. The centre should also be warned against such irresponsible acts as it tarnishes and puts a dent to the image that Eureka Forbes holds in theIndian market.
Looking forward for a favourable action at the earliest.
Regards,
Ram Nath Mittal
House No 284,
Sector-23, Gurgaon
# [protected], [protected]
This is in refernce to the aquaguard Reverse osmosis plant that we have purchased from you.
The Annual Maintenance Contract for the same was done from your your authorised dealer Aparna enterprises located at House no 898, Sector 23A, Gurgaon on 13 Oct 2011 vide payment receipt no 10/20086772. The period covered under this AMC was 2 years for a nominal cost of Rs. 6520/=.
The authorised centre has only given us one free service till date, instead of the committed three check up services entitled for the first year.
The concerning issue to be highlighted is that since last fortnight, multiple calls have been made telephonically to them for the change of sediment filter and membranes, which require periodic change after a year. The same should have been replaced as per the commitment and the terms of contract, free of cost at the completion of first year.
All our endeavours have gone in vain with no action from the authorised centre.
Hence, it is requested to kindly look into the matter, intervene and issue necessary instructions and direct the centre for speedy disposal of the case. The centre should also be warned against such irresponsible acts as it tarnishes and puts a dent to the image that Eureka Forbes holds in theIndian market.
Looking forward for a favourable action at the earliest.
Regards,
Ram Nath Mittal
House No 284,
Sector-23, Gurgaon
# [protected], [protected]
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I have taken AMC for my product oe Eureka Forbes-- Aqua flow on 6th May 2009 for a period of 2 years, contract Receipt No. 16364250 .Till date ispite of regular complains for srvice no is ready to provide the services. The service center is Akhilesh Enterprises , Liberty Enclave, Jaipraksh Nagar Road, Khamla, Nagpur.
Due to impurity my family and me have been sufeering from water diesase and infections
I want to lodge the claim of Rs. 250000/- on the company.
And the license of this service center to be cancelled.