Eureka Forbes — Selling products by misleading old consumers | |
To sell their products by hook or by crook the sales agents mislead consumers by giving them the wrong information and trying to hide them from the truth. Recently a similar incident happened with me where I caught the sales agent of Eureka Forbes and he tried to escape by saying it was miscommunication but it was actually misleading and he was trying to get his share and to achieve his goal. Was this information helpful? | |
 1 Comment | |
Comments
WE ARE USING AQUAGUARD ST 2000 FOR THE LAST 18 YEARS. WE HAVE DECIDED TO GO FOR NEW MODEL. ONE OF THE SALES AGENT MR.KIRAN HAS VISITED OUR HOUSE ON[protected] AND OFFERED A AQUAGUARD INFINITY MODEL. WE HAVE ORDERED THE SAME. ON[protected] ONE TECHNICIAN CAME AND INSTALLED THE NEW MACHINE AND TOOK OUR OLD MACHINE. WITHIN 5 MUNITS WE OBSEREVED THAT THE MACHINE IS FAULT. THE PLASTIC COVER NORMALLY COVERS ENTIRE MACHINE WAS MISSING IN THIS MACHINE AND THE CAP IS NOT FITTED PROPERLY. IMMEDIATELY WE HAVE CALLED THEM AND ONE MR.MOUNESH HAS VISITED AND PROMISSED TO REPLACE THE MACHINE. TODAY ALSO I CALLED HIM AND HE TOLD WITHIN 2 MINUTS HE WILL BE BACK. BUT THEREAFTER NO RESPONSE FROM EUREKA FORBES. IF MACHINE IS NOT REPLACED BY[protected] BY 11 AM, I HAVE NO OPTION BUT TO APPROACH CONSUMER COURT. BUT I HAVE HOLD THE PAYMENT OF NEW MACHINE.
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7768
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information