[Resolved] Eureka Forbes — Change of product from aquaguard classic to aquaguard enhance RO+UV | |||
I am staying in Indiranagar area of Lucknow and purchased Aquaguard Classic on 19th February 2013, the serial no. of the product is 2077344. The product was sold by the sales representative bearing a CSS Code of 9013894 named Mr. Ashok Tiwari (Divisional Sales office: 7-P, Dalibagh, Butler Road, Lucknow-226001). I started facing the problem of stomach ache, diarrhea and colitis after a month from purchase. So, I asked the same person to replace the product with Aquaguard Enhance RO+UV. But there is no action taken by this fellow after a lot of phone calls also and if by-chance he picks up the call he tells me that there is no such model available in his office. Even he has not send any service representative yet to change the carbon cartridge. Now when I used to call him he doesn't even pick the call. He also told me that he can only change the model from his division and any other sales person cannot change this model from his respective division, that is why I did not approach to any other unit division of eureka forbes in lucknow. But now when no action was taken from his side I am forced to write this complaint. Kindly take a prompt action to change the model ASAP. Regards Yogesh Sharma B-18, HAL Township, Faizabad Road, Lucknow-226016 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
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Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your water purifier. We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible.
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Eureka Forbes Team