[Resolved]  Eureka Forbes — Change of product from aquaguard classic to aquaguard enhance RO+UV

Address:Lucknow, Uttar Pradesh

I am staying in Indiranagar area of Lucknow and purchased Aquaguard Classic on 19th February 2013, the serial no. of the product is 2077344. The product was sold by the sales representative bearing a CSS Code of 9013894 named Mr. Ashok Tiwari (Divisional Sales office: 7-P, Dalibagh, Butler Road, Lucknow-226001). I started facing the problem of stomach ache, diarrhea and colitis after a month from purchase. So, I asked the same person to replace the product with Aquaguard Enhance RO+UV. But there is no action taken by this fellow after a lot of phone calls also and if by-chance he picks up the call he tells me that there is no such model available in his office. Even he has not send any service representative yet to change the carbon cartridge. Now when I used to call him he doesn't even pick the call. He also told me that he can only change the model from his division and any other sales person cannot change this model from his respective division, that is why I did not approach to any other unit division of eureka forbes in lucknow. But now when no action was taken from his side I am forced to write this complaint. Kindly take a prompt action to change the model ASAP. Regards Yogesh Sharma B-18, HAL Township, Faizabad Road, Lucknow-226016
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Yogesh,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your water purifier. We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible.
Please give us a chance to serve you better. In order to solve your issue and prevent this problem from occurring again, we require your cooperation.Please share your contact details/complaint no with us, our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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