[Resolved]  Eureka Forbes — Charges higher than bill receipt

Address:

South 24 Parganas, West Bengal

I paid Rs 500 by cash on 20/10/2012 and Rs13,715 by cheque on 27/10/2012 to one Mr Umesh Sarkar sent by Eureka Forbes for AG total enhance RO WP system holding the Bardcode No 12252 and Sl No D[protected]. The machine was installed on 27th October. The said Umesh asked me to buy a jacket for an additional cost of Rs250 which I paid on spot. The machine stopped functioning the next day but could not register a complaint as I had to leave for an academic trip abroad, On return on 6th November 2012, I called the said Umesh on his mobile. Next day a service person came from the local service franchise of Eureka Forbes with Iron Cartridge and Candle worth of Rs1005/-. I had to agree as I needed drinking water and I had no other option. Mr Umesh while installing the machine did not mention about any further system aides for the water machine to be operative. He knew for certain that the supplementary system would be needed but concealed at the time of purchase otherwise the service man would not come with the additional supports. There is no doubt that Eureka Forbes followed unfair practices through its representative holding code no 9004424 for selling the machine to me.
Finally, on much insistence I secured a bill from direct sales office of Eureka Forbes at 1582, Raj Danga Mail Road, Southend Conclave, Kolkata- 700107. The Invoice ( [protected] dated 29/10/12) mentions about a total price of Rs 13,490/- though I paid Eureka Forbes a total Rs14,215. There is no doubt that the representative of Eureka Forbes cheated me in the form of excess payment of Rs725. The lady staff at the office agreed that I over paid. This despite no action was taken to refund the excess that was collected.

As EF has collected Rs 14215 but gave me a bill of Rs 13990, it appears that the foreign water purifying company is keeping multiple account system to evade paying taxes.

I shall appreciate if the Consumer Court take up the matter for a satisfactory resolution.

best,

Dr R G D Chakraborti