Eureka Forbes — Domestic Water Purifier Sensa

Address:

Chennai, Tamil Nadu

We have purchased one Aqua Guard RO Water Purifier Sensa with UV for Rs 18900 in Nov 09. The product came with 4 yrs warranty. Since march the unit does not deliver water and UV module does not function and also operation has become bad. have been complaining sionce 15 th May10, on my return from US. Every day has been following with call centre, they keep only give a customer complaint number and does not provide any service. They have outsourced the service to road side technicians and who does not know about the product. Tried to reach their office and nobody pick up the phone or attend customers. Such a lousy and irresponsible organisation and such fiorms should be banned from doing consumer business especially if they do care for customers. Since i do not any option other than to raise in public forum so that in future can be advise to customers who look for such products. They should not fall prey to EF selling agents.