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[Resolved]  Eureka Forbes / Designa Water Purifier — NON ATTENDING OF COMPLAINTS / NON RECTIFICATION OF PROBLEMS

I had lodged several complaints for attending faults like 'Leakage, Non-stopping of water after switching off & Black particles in the Water) for EUREKA's DESIGNA WATER PURIFIER vide Complaint No.773 dt.22.12.2008 (Over phone no.[protected], 527 dt.24.12.2008 (Over phone no.[protected], M62466 dt.13.01.2009 (Over phone no.39883333 & 289 dt.17.01.2009 (Over phone no.[protected] inspite of having an AMC and following up repeatedly, I was told that they are going to attend to the problem. Till date either the problems were not attended or if attended, not rectified properly by the Engineers. This is the worst form of service that you can ever get. Eureka Forbes is extremely poor in customer service and customers are fooled and duped into buying their products.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  11 CommentsShareTweet

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the local service people are troubling. when the amc expires then only the customer support people appear in the house. otherwise there is no proper response from your local dealer/authorised amc people this is to be looked in to

Water Purifier — non attending of complaint

we have purchased the acuqaguard e boiling machine and entered amc with the local dealer in GUNTUR andhra pradesh. after shifting the house, telephoning the concerned person did not turned up for checking and machine maintenance despite several phone calls.
bought this product in June 2006 and Now it is under the annual service contractby Eureka Fobes. Now it is not working. I have logged several complaints to their head office through net and also their local service centre regarding this and no one has come to my place and they have not tried to contact me as well. Their service is one of the worst after sales support. My sincerer advise for the people is not to buy the euraka forbes products.

Their customer support is also pathetic. No one listens to us. I am planing to file a case in the consumer court for this. Please encourage all your friends not to buy any product from eureka fobes. They are the No1 cheater in this world. I regret for buying this product

EUREKA's DESIGNA WATER PURIFIER — NON ATTENDING OF COMPLAINT / NON RECTIFICATION OF PROBLEM

My Eureka Forbes Designa Model Water Purifier was under AMC till 19th January, 2009. Several complaints lodged during the AMC period regarding different problems i.e. 'Leakage, Water flowing even after switching off the button of Purifier & Black Particles in the water', but the same were not attending / properly rectified by the Engineers. The last 3-4 Complaints Nos. are (1) 773 dt.22.12.2008 (Over phone no.[protected] Eureka, Punjabi Bagh), (2) 527 dt.24.12.2008 (Over phone no.[protected] Eureka, Ranjit Nagar), (3) M62466 dt.13.01.2009 (over phone no.[protected] Eureka Helpline) & (4) 289 dt.17.01.2009 (over phone no.[protected] Eureka - Ranjit Nagar).

It is surprising and shocking that the Company like Eureka Forbes is providing this type of third class Service to its consumers. Concerned authorities may please take note of this and do the needful action urgently.
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Vijay Sales / Eureka Forbes — Non attending of complaint.

We have purchased Water Purifier of Eureka Forbes model Aquaflow Designa from Vijay Sales, Thane on 05/12/2008.. From 28/05/2009 it stopped working. Accordingly we have lodged complaint with customer care of Eureka Forbes on 28/05/2009 having request no. 81352698. From 28/05/2009 to 04/06/2009 almost every day we have given reminder with customer care of Eureka Forbes. Every day the feedback was - our technician will attend the complaint on next day. Since nothing has come out, on 04/06/2009 we lodged the same complaint with customer care of Vijay Sales. The reply was same. Since 04/06/2009 till today i.e. till 08/06/2009 thrice we have reminded to Vijay Sales. But answer is same - today the technician will visit.
Kindly note that this water purifier installed at our workshop where 25-30 persons daily cosuming drinking water along with walking several customers. Daily consumption of water is around 100 ltrs. which now we are purchasing from outside for last 10 days.
Kindly advise us.

Eureka Forbes - Water Purifier — Non attendance of Problem, Poor customer service

Dear Sir,

We have purchased one Water Purifier from Eureka Forbes (Model : Acqua Guard Total Gold) on[protected] itself. Though it has been installed by them on[protected], the same has been put in their records that the same has been installed on[protected].

We are amazed to hear from their office on[protected], when asked whether the unit has been installed, only we came to know that they are only for the sale of the machines and not for the customer satisfaction. After that when it was told to them that the same was not installed, they sent a person to install the unit by around 9.30 pm on[protected].

That too the tray has been damaged. And after so many repeated calls to their office, they have changed the tray after a month.

And it has been told to us that they will come for service once in two months. But even after we have lodged a complaint that the unit is not working properly, they have not even bothered to attend the problem. We have made a complaint also yesterday. But of no use. The customer care department has told that they could not give us the complaint number, since there was some problem in their system and informed us that they will be sending their person to look into it yesterday itself.

So far nobody has turned up for attending the complaint.

Hence I request you to kindly give us, in what way we can approach the Consumer Court, to file a suit against this company.

We hope to get a good suggestion in this regard.

S.Sundaresan

Eureka Forbes / Water Purifier — Non - Attendance of Complaint

I had purchase the Water purifier of Eureka Forbs - Aqua Sure - Ivory Model in the month of July - 2009 from Vijay sales, Near Teen Hath Naka, Thane - West.

In the month of August, the machine was not working. Then i had complaint o Customer care of Eureka forbs. The complaint get attended in 8-10 days afterwards.

Then in the month of September again my machine had same problem. I registered complaint in the customer care of Eureka Forbs. They had forwarded the same to their franchisee in thane. Atlast in the month of December, the technician visited to my residence twice or thrice to attend the complaint. But he was not able to repair the machine.

Then I had complaint to their head office in thane, but till date the complaint is not attending by them.

Now what to do further. Kindly help me on this issue.

Water Purifier — Non attendance

My customer number[protected]. I have entered in three years annual maintenance contract wiht the condition that every six month they will change the essential parts. But without reminder no body is responding. My phone number is [protected]

Eureka Forbes : Water Purifier — Non attendance of Service Complaints.

ntract with your company for servicing of my Aqua Guard. My CM code is [protected]. I have paid full AMC charges in advance to the company.

I have called on 11th June at help line no[protected] & registered my request for servicing of my Aqua Guard & provided my other details which is asked to me.

I am very sorry to say that nobody has reached my place for servicing..... (Request No.[protected]

I have again call on above no & requested on 16th June, but nobody has reached ...

I have again call on above no & requested on 18th June but nobody has reached ....

I have again call on above no & requested on 2nd July but nobody has reached ....

I have again call on above no & requested on 7th July but nobody has reached ....

Day before yesterday, I have dropped a mail at customer care id & with response to same company representative call me yesterday & assured about the visit of service engineer in next 3 hrs.....Now its more than 30 hrs....nobody has visited my place or nobody has called me....

Till date nobody has reached my place.....

This is the worst experience of my life with any of the service provider co....

The seniors are also not bothered about the customer.....

I have dismantled the Aqua Guard & thrown away in dust-bin........
Dear Customer,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your Customer ID Number. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

irresponsibility of service center

I have Aquaguard Classic water purifire of 4 yrs old. I have AMC with your service center (Ph.[protected]. But always they are doing their job after 5-10 times phone call. I bothered about your service center. Please do the needful.
never buy an amc from these guys.they never attend and contact only at time of renewal.
Eureka Forbes Customer Care's response, Jul 8, 2017
Verified Support
Dear Rajul,

Please share with me your registered contact number and location. My concerned team will connect with you at the earliest to address any concerns you have.

Regards,
Priya

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    Eureka Forbes
    Customer Care Service
    Customer satisfaction rating
    72%
    Complaints
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    Resolved
    3893
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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