[Resolved]  Eureka Forbes — don't buy aqua guard product as very bad after sales service - rather no service at all

Address:

Chennai, Tamil Nadu

Hi, I am srikanth and from Mogappair chennai. last year one sales man was running behind me for selling aqua guard water filter. even when i refused to buy it he was running behind me to sell it quoting and giving all the promises. last year warranty got expired and they approached me for taking the AMC. i Have also taken the AMC. for last one month water flow was not good in the machine. i have registered a complaint with the customer care. the complaint was never resolved. again i raised a complaint and even this time there was no communication from them. today morning, i again called the customer care in chennai and spoke to one Ms.Jeniffer and she promissed me before the end of the day i would definitely be getting the mechanic in my house the problem would be resolved. till again at 6.30PM i called the customer care and reminded them about the service request for which they told me that before 8.30PM my complaint would be addressed. they also gave me a number([protected]) which belongs to a franchise. I called the franchise for which she informed me that the mechnic has already started and would be completing the job at any cost by tonight. at 7.50PM (their customer care office closes at 8.00PM) and enquired them for which they promissed me that i would be receivng the mechnic shortly and would be completing the job. till 9.00 PM nobody has turned up and both the numbers (customer care and [protected]) have gone unattended. eventhen i tried some sources and got the number of service incharge (one Mr.Thangaraj). even he has not attended my call. fed up with the call, when i tried online even online was not working. atlast i found out 1. water filter is not working 2. Customer care is not working 3. Franchises are not working 4. Online customer care is not working 5. Service incharge is not working and Totally my mind stopped working. These people when it comes for revenue, running behind us like anything. but it comes for service or customer care, they are very big " 0 " Regards Srikanth