Eureka Forbes — Eureka Forbes Cheating Without Delivering the Product | |||
I am Kannan Kathirvel from Bangalore. I have ordered for a Aquagaurd Total Reviva online for my house on June 12, 2012 at 4.55PM through online by paying INR 12,490. My order was immediately confirmed and I got the transaction / other approval numbers, Transaction ID: 11B613E1B9E8 Authorization Code: 003473 Customer Code: [protected] After my payment, NO ONE FROM EUREKA FORBES CONTACTED ME REGARDING THE PRODUCT DELIVERY. Unfortunately I received a call from Eureka Forbes customer care regarding customer satisfaction feedback for the product which was not delivered at all. I raised three complaints by calling the helpline 3988 3333 and my complaints were logged, but NO STEPS TAKEN SO FAR. Then I logged a complaint online and it waits in Step 1 processing for more then three days without any progress. This is the worst customer service I have ever seen so far in India. Was this information helpful? | |||
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We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our sales team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team