Eureka Forbes — EUREKA FORBES - VACUUM CLEANER GIVEN TO SERVICE NOT RETURNED | |||
I bought a Eureka Forbes Trendy Steel vacuum cleaner 3 months back. It just worked once and next time it didn't start up. After requesting for technical service, technician visited after 3 weeks. He took the equipment with him as the motor failed and needs to be replaced. It's been more than 1 month now and I don't hear anything from Eureka and equipment not given back. I have called Eureka Forbes call center countless no. of times but all in vain. Every time I call, I hear the same thing from them. "We have raised a complaint, escalated it and the equipment will be handed over in next 24 hours". I don't know what can I do now. Probably I should think I have lost 6000 Rs somewhere. Was this information helpful? | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Please accept our sincerest apologies for any trouble or inconvenience we have caused you.
We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.
Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.
Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________
This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com
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Eureka Forbes Team