[Resolved] Eureka Forbes / Euroclean — Euroclean Service Request Not Addressed

govinda_rajanv

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Hello,

I have raised a service request for resolving the problem of Euro Clean machine last sunday (10th June 2012). I was been infromed that I should get a response in 24 hours. Till 15th June 2012 there was no response. I again called the customer care once again on 15th June, I was been infromed that they will escalate this problem to next level and my machine problem will be addressed on the same day. No one turn out and when I call them today same response.

The product was been sold to us by saying that the service is free, but we are spending more money on phone calls and spending more time on follow up.

They are providing worst service hence recommend to not go for any product from Euro clean till they clean their service commitments.

Best Regards,
Govindarajan

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Selvaraj VP

from Gurgaon, Haryana

I was purchased one RO system 8 months back. I was told that there will be three services free every 3 months. Till today (18/08/12) there was no service was done.

29/07/12 - My machine started not working. I havee complained with customer care. They havee informed me it will be resolved within 48hrs. (That time the customer care executive disconnected my phone without giving the service request number). I was keep following every day. Finally on 10/08/12 I got the service request number. I was waiting for two days. No response.

Again I contacted the CC and asked for the nearest sales office. They said we don't know. They are saying CC only work with software and the never know were the request going to land.

Next day I chosen sale option instead of service from the CC IVR system and I informed to CC Executive, I need one RO system for my home. He said within one hr I get call from their sales rep. Unfortunately I have got the call from the executive in the next 10min. They are very interested to meet me at my home (even at 9:00PM). I coolly said I will visit your office first and I select the model. Went their office and pretended I am going to buy machine and enquired about their service. My god they said the same lie to me. Three service free every 3 months, within 24Hrs problem solving. I showed my previous purchase records with the service request number. I havee got all the information that I will never get the service as on time and do what ever you want.

My request here is, how to take this issue to the media and spread the news to every fellowship not to buy their product?. How to recover from Eureka? Please help us.

I hope simply writing in this forum won't help us.

Thanks and regards,

V P Selvaraj