[Resolved] Eureka Forbes — Poor Service & Rude behaviour | |||
I have a Eureka Forbes Aqua guard water purifier model NOVA for which I have done an AMC for the period[protected] to[protected] bearing the Contract receipt no. 17328932. The second service was supposed to be provided on[protected] for which I have been making constant follow-up with your concerned franchisees. Inspite of this I have not got my due service. Moreover I had requested for a tray and was assured that I will receive it by[protected] by Mr. Sandy of Eureka Forbes but I haven’t received it till date. On[protected] I called up Panjim office and Mr. Keshav assured me that he will solve my problem but nothing was done from his end. After numerous follow-ups I was attended by a technician Mr. Farooq from your Margao franchisee. He seemed oblivious of the fact that I had my AMC done and the torturous follow-up that I had to go through for the past so many months and he asked me an irritating question as to what he was supposed to do. Instead of apologizing on behalf of Eureka Forbes he very rudely refused to provide service and even asked me to complain against him. This rude and annoying behavior from him does not comply with the slogan “We go miles for your smiles”. I would not like to continue any service from you if attended by this person again. Kindly make a note of this and take appropriate action against him. Aparna Gude Ponda, Goa [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Comments
I HAVE PURCHASED A RO MODEL SR NO [protected]. MY AMC CONTRACT RECEIPT NO IS 20489912 VALID FOR THE PERIOD[protected] TO[protected]. MY TAP ATTACHED TO THE TANK HAS BROKEN, I TRIED TO CONTACT JABALPUR OFFICE BUT REGRET TO INFORM YOU THAT NO BODY IS ATTENDING THE PHONE. AT LAST WE CONTACTED MR GOSWAMI [9033242] WHO ASSURED US THAT THE SAME WILL BE REPLACED WITHIN 2 DAYS BUT REGRET TO INTIMATE THAT THE SAME HAS NOT BEEN DONE.I DO NOT HAVE THE AMC CONTRACT BUT ONLY RECEIPT HAS BEEN GIVEN WITH THE PROMISE THAT IT WILL BE SENT SOON BY MR ANANT ON[protected] BUT THE SAME HAS NOT BEEN DELIVERED TILL DATE. MY MOBILE NO IS [protected]
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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