Eureka Forbes — Incompetent & Delayed Service that too the Aquaguard is now Broken! | |||
Kind of fed up now and really don't know what will help. My product Total Reviva, RO, purchased last year had not been serviced for last one year. On logging a request around 10 times, raising the matter on Facebook and complaining on your site, your team contacted me and a ill-experienced technician also came over for the service last week. However, the product has been leaking since then - water all over the slab and kitchen. The cover is also broken. Called him back next day morning, he came, but, no use. The product is still leaking. Now he is not picking his calls and looks like there is Ugadi holiday and then weekend...so we are told by the customer care that nothing can be done for next 3 days and we have to live with leaking water all over. I think I was better off not getting it serviced. The situations is pathetic and totally disappointed with Eureka Forbes! Just let me know if you have a solution else there is no other way for me than going to consumer court. I just want to ask you one thing - will you, your kids, your parents, be able to survive without water?? Was this information helpful? | |||
 6 Comments | |||
Comments
Eureka Forbes — INCOMPETENT SERVICES
Respected Sir/Madam.We have paid the eureka forbes, by check we have been their customer for almost 25 years now, so we paid them by check to extend our contract but lately since the time we have paid them , they have not attended us even once and on top of that when we call them they talk to us like we are calling them for the first time, and i do not think that they have filed a complaint on the first place they have put the feed back on the computer one of those days which we called not the original(first day) we keep calling them every time but they have not come up here and fixed the machine and the filter which was due date, we have been appraoching them i think the staff that they have is very incompetent!! and they lack that service which they use to back in days!!!kindly give an kind eye to the situation!!! it would be gratefull
Dear Priyanka,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We have not been assigned any customer ID number. However, you can check the details using the Ph #: [protected].
Infact, it has been a year and we have not even received any papers for the product.
My address as below:
D-1201, Salarpuria Sanctity, Sarjapura Road, Bangalore - 35
Contact #: [protected], [protected]
Infact, it has been a year and we have not even received any papers for the product.
My address as below:
D-1201, Salarpuria Sanctity, Sarjapura Road, Bangalore - 35
Contact #: [protected], [protected]
Dear Priyanka,
Thank you for providing your contact details, our service team will contact you soon to resolve the issue.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Thank you for providing your contact details, our service team will contact you soon to resolve the issue.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We are using Eureka products since last 10 years. As far as service you always have to call more than twice. Ya regarding annual contract of water purifier they use to come by their own, coz dat makes money and also insists to extend the contract from one to two years or to change purifier with there RO system. Same happens 3 days back. The personnel visit my place 2 days after my complaint regarding Aqua guard, he changed the filters which were supposed to be changed in Dec, 2012. Same time I showed him the leaking problem, but he says it will soon be fine and gave me his phone no alongwith filters monetary receipt. The leaking problem is same and I called him many times but nobody visited us. Why shouldn't we change the company which at least regard and respect others time value.
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AQUAGUARD (EUREKA FORBES) — DELAY IN SERVICE OF AQUAGUARD
Dear SirRef: Complaint No: 801384
SUB: INORDINATE DELAY IN SERVICE OF AQUAGUARD (EUREKA FORBES).
I have Purchase Aqua guard compact on 7/11/2007. Machine is in Under Warranty. From 02/01/08 it is not working. I logged a complaint on customer care (Complaint no. is 801384). Customer care committed service provides with in 24 working hours, but my service is pending from last 7days.
I have also made many calls for complaint which was not needed. This has been happening for the last 4 days and I have a great Problem of pure drinking water.
Hence I request the corporation to take appropriate action against the Service Provider to save the image of the mega corporation
and retain the clout of the customers
Please acknowledge the receipt of this complaint
Thanking You
Yours faithfully
Abhishek Shridhar
08/01/2008