[Resolved]  Eureka Forbes / Inova Water Filter — no proper service

I am resident of Mahabubnagar town, Andhra Pradesh, I have a water filter"inova" of Eureka forbes Ltd. at the begining the company offered AMC (anual maintenance contract) for two years at the rate Rs.1790-00 for the period 7-9-2006 to 6-9-2008. The contract entered by their service department situated at D.No.8-4-771/B, Ist Floor, Beside SBI, Barkathpura, Hyderabad-28. During the contract also they have not attended the complaints properly as such i have made several complaints before this forum also and also got published in Deccon Cronicle in Speak out column about their inefficient service. On the said complaints they have attended my complaints and rectified the filter. on elapsement of contract period i have again contacted the said service agency for renewal of contract and they have also promised for the same. but surprisingly a person from Mahabubnagar town called me and came to my house and stated that they are no offering the AMC at present and i have to get the filter rectified by purchasing the accessories from them whenever it develops defects and there is no guarantee to said accessories. i was astonished by listening the words of said person. I have come to know that in other towns all the service agencies of Eureka forbes are offering AMC. The denial of AMC must be due to my earlier complaints made against them for deficiency of service only. hence i request the Hon'ble authority to direct the Eureka forbes to offer AMC to all the customers and to give proper service to them as the water filters are our daily needs.

Thanking you,

K.Anil Kumar,
1-6-85/5/B, Subhashnagar,
Mahabubnagar. 509 001 AP cell[protected] LL[protected]