[Resolved]  Eureka Forbes — poor response to complaints

Address:

Bangalore, Karnataka

Dear Sir/Madam

We tried registering a complaint with Eureka Forbes call centre on 30th aug 2010 but was told that since the system was down they wont be able to register any complaint. Finally we registered a complaint with Eureka Forbes call centre on 31st aug 2010,complaint id 59315000 for Aquasure Elegant.Till date no one has bothered to look into the complaint raised inspite of my repeated attempts.All i am told is that somebody will be attending to the complaint as soon as possible.Its now 4 days since the complaint was raised.had i known that this is the kind of response an esteemed brand like Eureka Forbes gives i would have thought a hundred times before buying your product.To be honest you people are only bothered about selling your product and not about the after sale service . I must say Eureka Forbes SUCKS!!!!!!!! To add to the incompetency of your brand what annoyed me even more was when i wanted to raise my complaint to a higher level by speaking to the area manager then one of the employees (Ms Asha, Ph[protected] replied that the manager cannot come to the phone since month end meeting is going on.In a world of fierce competition such a non competent service will surely harm your brand name,especially when there are many other branded water purifiers available in the market now.Nevertheless i will never recommend your brand to anyone in future.