[Resolved]  Eureka Forbes Ltd / Aquaguard Gold Nova — Parts damaged due no service

Address:

Lakhimpur, Assam

Dear Sir,
With reference to the above, i would like to bring to your notice that, i have purchased a Aquaguard Gold Nova on 24/06/09 from one of franchisee of Eureka Forbes Ltd -Khushi Enterprise at North Lakhimpur, Assam.
Detail of the product is as follows:-
Code: AGGOLDG
BCode: 12229
SL No.: 2012382
There was 2(two) free service in a year. I have not yet received any service after repeated reminders/request. At last after 11 months a service person visited me last week, but he asked me to purchase a new candle or the water filter cartridge which is now not giving proper result.
Please note that, the cartrigde is damaged because the machine has not received proper service in time. The 1st service should be before 6 or 7 months. I have request/ informed them so many times but there was no action taken from the service team. And at last, after 11 months, they asked me to change the candle/cartridge with my cost which is totally inappropriate and unethical.
I would hereby urge Eureka Forbes Ltd. to take appropriate action and to replace the candle/ cartridge free of cost please. Now the machine is at Guwahati.
Awaiting for your reply and action please.

Your's truely

Bhaskar Jyoti Phukan
Guwahati
+91 [protected]