[Resolved]  Eureka Forbes Ltd / I-nova Water Filter — Not attending by service provider to an AMC holder customer

Respected Sir,
I am a customer of eureka forbes ltd co's product since 5 years. I have water filter , I have vaccum cleaner and an iron cleaner in my bathroom also, I have done the A.M.C. for the period from 22/06/08 to 21/06/10 to an authorised service centre near by my house. The name of the franchiser and his office address is as follows :Animesh Nanda, 595/1 Ramgarh, Kolkata - 700047. His office phone no.is[protected] and his mobile no is [protected]. From 22/06/08 onwards I have got only 2 (two) services,instead of calling he never bother to send any technician, then also we were pulling on but the worst happened at yesterday (7/09/09) when the technician repaired my I-nova machine then after 3 hours it didn:t work. I lodged a complain to Head Office Kolkata,(those who can transfer the call) at night 8.30p.m. by voice s.m.s. at helpline no.39883333.and again in the morning today(08/09/09) at kolkata and Bangalore also. Mr. Animesh Nanda talked with me and assured me to send immediately the technician, again I contact with a technician of his office at 3.35 p.m..about the service,because I have a child and we can't drink the running water of this area, but nobody came to my house to repair the machine till now, when I called at 9.10 p.m. to Mr.Animesh Nanda,his way of talking is so poor and nonbothering which is really a shame to Eureka Forbes Ltd. THe whole day I purchased Rs 150/- bottle of drinking water instead of an A.M.C. holder. I can't understand how this type of person gets franchisy for servicing to the customer.? This is shane on your part, now I don't want any more service from that person ,you please change the service provider or do some needful. What should I do for that? should I go to CONSUMER FORUM to get a Consumer Protection as per their law ? As I am an ex Air force personal I don't want to connect myself this type of irresponsible person. Please look after this matter as early as possible, and don't put any black spot in the fame of Eureka Forbes like comapany.
Thanking you,
Subrata Bhattacharyya

My details is as below:
Subrata Bhattacharyya
1/40, Netajinagar, Ground Floor
Kolkata- 700092
Mobile No.[protected]

Note; This machine and A.M.C has taken on my wife's name . Her name and mobile no is Susmita Bhattacharyya , [protected]