[Resolved] Eureka Forbes Ltd / Jharsuguda - Aquaguard — Providing Faulty machine & not installing appropriate machine in my house at Jharsuguda , Orissa | |||
Eureka Forbes has become the worst in customer commitment in Jharsuguda. Their executives are useless; they are having lack of technical knowledge on the company’s product. Despite of repeated request and complaints from the customer they even did not attending the calls or not picking up the mobile. Complaint details : 1. On 10.08.12 (Friday),I went to Eureka Forbes Office , located at Beheramal , Jharsuguda & asked for Aquaguard machine & requested to the technician to come to my house for detail description /demo . The technician has come to my house with one RO and installed it my house. Technician has noticed the problem while they are fitting machine. (Water is not coming to the machine properly).I have made the full payment after installing the machine. 2. On 11.08.12 ( Saturday), I’ve noticed that sensor of RO is not working ( water overflowing from the machine) & informed to the concern technician over phone .He has acknowledged the fault on the machine & committed us to replace the machine by Monday positively.(13.08.12) 3. On 13.08.12 (Monday) we have waited for the technician but he did not came & even did not picking up the phone .Till today that faulty machine has not changed or technician did not attend my calI though I have made the full payment by cash for this faulty machine and not getting benefit for a single day. Request : 1. Pl. change the machine (which type of machine will be fitted at my house) at the earliest. 2. Give prior instruction to agency/sales representative to give attention towards providing the customer service and satisfactions not only sale the product. 3. If you have noticed and getting proof on providing poor customer service by certain agency , then take action against the concern agency / sales representative. Looking forward your kind co-operation. Thanks in advance. Regards, Sumit Chand [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
I purchased your authorised product "AQUAGUAD"(REVIVA) through the sales rep named "mr.KIRUPAKARAN" at cuddalore branch tamil nadu. The machine is not properly working since the day we purchased. we attempted several complaints to your higher officials at our branch "mr.G.L.RAMESH" and many other authorities of higher order but we are greatly dissatisfied because of lethargic response and still the machine is faulty. so we need immediate response for the problem and remedy by replacing it with a new piece. BILL NO:125800 RECEIPT NO:831
DATE OF PURCHASE:18TH MARCH 09
CSS NAME T.KIRUPAKAN ([protected]) OUR ADDRESS : R.NATARAJAN
1241 KAVERI STREET, VOC NAGAR
PANRUTI CUDDALORE D.T
TAMIL NADU PH.NO. [protected]
DATE OF PURCHASE:18TH MARCH 09
CSS NAME T.KIRUPAKAN ([protected]) OUR ADDRESS : R.NATARAJAN
1241 KAVERI STREET, VOC NAGAR
PANRUTI CUDDALORE D.T
TAMIL NADU PH.NO. [protected]
Eureka Forbes / Aquaguard — The Machine is not getting connected
The filter of the machine had been changed by your mechanic (Annual Maintance) a couple of days back. I purchased your authorised product "AQUAGUAD"(REVIVA) R.O, The machine is not properly working since the day we purchased. we attempted several complaints to your higher officials at.Patiala branch . MR Verma .and many other authorities of higher order but we are greatly dissatisfied because of lethargic response and still the machine is faultyso, its tanks is not working since we have chaged the same 3 time and totally we have spent rs 3660 on the same so we need immediate response for the problem and remedy by replacing it with a new piece.BILL NO...RECEIPT NO:129
DATE OF PURCHASE:[protected]
CSS NAME: Mohan Singh
Street no:3 Ekta Bihar, Anand Nagar B,
Patila
Mobile No: [protected]
DATE OF PURCHASE:[protected]
CSS NAME: Mohan Singh
Street no:3 Ekta Bihar, Anand Nagar B,
Patila
Mobile No: [protected]
Dear Mr. Chand
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and phone no. and request you to kindly also provide us with your Customer ID Number and address details so that we can look into the matter quicker.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and phone no. and request you to kindly also provide us with your Customer ID Number and address details so that we can look into the matter quicker.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Bad experience...
I from koshal garden, Vedanta Accomodation building(Indfab Projects)Jharsuguda where nobody come to repair the aquaguard.The complain registers from 08.02.2017.Still today we can not get any solution.
Kindly look in to the matter seriously.Otherwise we will exit from your service.
Regards,
Dhananjaya Sethi
Mob-[protected]
I from koshal garden, Vedanta Accomodation building(Indfab Projects)Jharsuguda where nobody come to repair the aquaguard.The complain registers from 08.02.2017.Still today we can not get any solution.
Kindly look in to the matter seriously.Otherwise we will exit from your service.
Regards,
Dhananjaya Sethi
Mob-[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7763
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Eureka Forbes Limited — Aquaguard faulty
Aquaguard faulty.unit sl No 2057280
c.s.s, s Name Mohit Malik
code no 9008280
purchase dt 12-4-08 of rs 7190
replace it as not working on several complaints
SUSHEELA DEVI
qt no 4 type 4
Telephone Ex Building
Shastri Nagar Meerut(U, P)
ph no [protected]
Mob [protected]