[Resolved] Eureka Forbes Ltd — Inadequate Service | |||
I have purchased a vacuum cleaner on 15.12.2011 vide recept no.[protected] of Eureka Forbes Ltd. ( P/1J, Ajaynagar (Survey Park), P.O. Santoshpur, Kolkata-700075. CSS"s Name S. Mandal, Code No. 9048720. At the time demonstration of the cleaner the mentioned sales person told that Company will give Life Time AMC and also said that we will get scratch card with minimum two guaranteed gift within 7 days from the date of encashment of cheque, which I have given, alongwith Final Document/Cash Receipts from the Co.'s end. But nearly one months passed nothing has been received by me even today. In the meantime I have contacted mentioned Sales Person over telephone in this regard. But each and every time he assured us but without result. Is it a Customer Service from a Reputed Company like you? Anup Mukherjee, 63/4, Prince Gulam Hossain Shah Road, Kolkata-700032 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Mr. Anup,
We have not heard from you for a while now. Please do let us know if we can be of any assistance.
Regards,
Eureka Forbes Team
We have not heard from you for a while now. Please do let us know if we can be of any assistance.
Regards,
Eureka Forbes Team
Dear Sir,
I don't understand why such chutiagiri system followed by your co., even after a month passed by customer did'nt get purchase invoice, very shameful act . Someone from your ungraceful co. only confirm my purchase but send nothing . Is this your service to satisfy your customer . I'm furnishing the details for your reference and if you have little bit shame to be called a good company, send my invoice immediatly .
Model Name Aqua Guard Infinity
Your Receipt No.[protected]
CSS's Name Sourav Mintra
Code No. 9043647
I don't understand why such chutiagiri system followed by your co., even after a month passed by customer did'nt get purchase invoice, very shameful act . Someone from your ungraceful co. only confirm my purchase but send nothing . Is this your service to satisfy your customer . I'm furnishing the details for your reference and if you have little bit shame to be called a good company, send my invoice immediatly .
Model Name Aqua Guard Infinity
Your Receipt No.[protected]
CSS's Name Sourav Mintra
Code No. 9043647
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team