[Resolved] Eureka Forbes — My missing Aquasure | |||
I have an Aquasure water purifier. On 19th July, it stopped functioning. I registered a complaint on 20th July 2013. My complaint number is 72304266. On 22nd of July a technician attended and said a part needs to be replaced. He said he will come back with the part next day. No one visited my place with the part next day. On 24th July another technician came and said he will have to take the appliance to the service center and took the appliance promising that he will get it back on 25th. Today is 29th July when I am writing this complaint. I have been constantly following up with the eureka forbes helpline and trying to find out the status of the appliance but to no use. They keep telling me that they will find out the status of the complaint and update me on the same. But the same has not yet happened. And to my utter dissapointment, every time I call up the help line number, the executive is not even aware what is the issue. Every time I have to tell the entire incident like a story. They dont even bother to update their call status. Spoke to some senior also but still to no avail. The worst service I have ever received from any company ever. Request if you could please inform the necessary stakeholders and help me resolve this. Regards Sindhu Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
EUREKA FORBES/AQUA SURE — want my money back.
Sir,I purchased two eureka forbes <aqua sure> water purifier last year in october. Since then, it has become a real headache for us. We have been dealing with problem of this waterpurifier since the very beginning of its purchase. I logged the complaint 6 months back too. But there is no reply from the company's side. I though Eureka forbes is a real prestigious company but seeing its complains and bearing its product is real headache. I am fed up now. I will have to take this matter to court now. I want my money back for this product. Hope you will see to my request
i bought aquasure xtra few days back n made the water checkd on purity scale which shows the reading 390 and tap water is 395...kindly tell wot shud i do...the brand name EUREKA FORBES forced me to buy it, but m really disguised with its quality...
Dear Customer,
We regret the inconvenience caused to you and would like to resolve this issue on priority. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to resolve this issue on priority. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
Regards,
Eureka Forbes Team
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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EUREKA FORBES/AQUA SURE — FILTER CARTRIDGES ARE AVAILABLE IN GUNTUR TOWN, ANDHRA PRADESH
AQUA SURE CADRIDGES ARE NOT AVAILABLE IN GUNTUR TOWN AT SHOPS AND IN AGENCY ALSO. SO PLEASE PROVIDE THE CADRIDGES AS EARLY AS POSSIBLE.D SUNEEL KUMAR, 4-19-120/B, 3/2 VIKAS NAGAR, GUNTUR-522006, ANDHRA PRADESH.
PH.NO - [protected]