[Resolved]  Eureka Forbes — no proper service

Forbes / water purifier — not giving service

I am registered service request on call center.
My request no. is[protected].
But till date they are not giving service .
I recall them many times but they only say yes and result is same.
And i am Pune resident if i am from rural part, the result is much bad .

So this is very very bad service from Eureka Forbes/ Aquagard.

Eureka Forbes — water purifier

Sir, recently I am ask Eureka Forbes - Erode (TN) India - franchies to change my waterpurifier - refillcandles and carbon at the cost of Rs.585/- Though, the company is providing free lifetime service to the equipment, the local franchises colleced extra Rs.250/- from me forcibly. I request you to arrange for refund to me immediately.
your immediate reply and confirmation may be e-mailed to my id- dharani.[protected]@sbm.co.in

m.dharani

Eureka forbes Water Purifier — amc-not giving proper service

fter few days when i called back to the complaint office, iwas told about the leave of the concerned person.Than two new boy's were sent to my residence who also could not do any thing.Since last 15 days i am calling your office but no responce.Every time it is said "KAL HO JAYEGA"our local complaint tel.no.is[protected]
pl.look into the matter otherwise ihave no option but to change my water purifier & shift to other company.

Rajan Mathur
454/3 Shastri Nagar
KANPUR
mob.[protected]

Eureka forbes Water Purifier — No service

The service of Eureka Forbes at Hyderabad is the worst in the country. I registered a complaint on 6th October 2008 and no one has attended ever after almost two months.

the service is the worst. they are not showing eve one percet interest at the time of selling .
if this is the culture the company will soon die
ram

I got a clean jet vacuum cleaner and attachment of blower is broken I took the machine in your office in lalita park Laxminagar 25 days backfrom there I was told that it will be repaired by Dilshad Garden office .I contacted sevarel times, but till today body of the cleaner is not changed as advised.

Pradip Kumar
A148 A. Dilshad Colony.
Delhi 95

Eureka Forbes — Service of the water purifier

I have a 2 year's contract of service (Contract Receipt No. AG 96B) of my AquaGuard Water Purifier (booster model), with the Eureka Forbes India Ltd. for which I paid Rs. 1790 for the contract. But i have been sending requests and calling up the customer care service for sending their technician since 15 days but no one has turned up yet. And everytime i call up i get assured that the technician will come tomorrow and uptill now no one has come yet. My complaint no. with the Eureka Forbes is 82164406.

This is not the first time that is happening. Since two years they harass us a lot in sending the technician.You will be surprised to know that for every service i have made 15 calls at least. And the purity is an un negotiable issue when it is concerned to health, i have a small baby and i am not only facing problems physically but also mentally as i keep waiting for the technician to give me the service and change the purifying components, because i reside in mumbai 8 where water is enough dirty to toxicate a childs system
So i hereby look forward to your help in attaining my justice, as i believe strongly in the power of truth and the consumer forum.

Eureka Forbes — no proper service

i am using aqua guard water purifiers from eureka forbs. on 28 april night that stoped and not working, i register complaint to local service center at gwalior m.p.b/c i am living at gwalior. i got reply that service will be provided same day and your complaint no. 592. person came from service center and see the products and he was unable to under stand what is the problem with products and then i called to ms. monika incharge of service center at 5 pm that please solved the problem, she told me that other person i am sending he will attend, but no body has come, and my family facing problem to get drinking water fromwhole day.
so the service provider are not worried about that

Eureka Forbes-water purifier — not working

I am having Eureka Vacuum cleaner and water purified.

The service contract for the water purifier was renewed in 2008 for three years ie; upto 2011.

On 29th September the same was not working I made the complaint to their call centre and I was directed to contact the Chromepet Branch @ New Colony. They sent the mechanic on 30.09.2009 morning and he attends the same but not able to rectify the same saying that there is a problem in the Board. So he told that he will take the same in the evening and rectify the defect and bring the next day afternoon.

But no response from them till 30th evening.. Then I made the call to the chromepet branch in the morning of 01.10.2009 for which they told that they will sent the mechanic before 12 noon. As there was no response from them upto 3 pm, I contacted customer care “39883333” and regd. the complaint for which the Regn.No.[protected]- Cust.No.[protected] and also further added as the water purifier defect board will be replaced by their mechanic before 11 am on 03.10.2009 [ being the reason it is under service contract] as 02.10.2009 was national holiday for Gandhi jayanthi.

On 03.10.2009 I received a call from their mechanic at Chromepet stating that they received mail regarding my complaint and told that they came on 02.10.2009 and the door was locked. I immediately told that their customer care informed 02.10.2009 was a national holiday. They responded on 3.10.2009 morning, [ even though the work was left appropriately in half way by them on 30.09.2009] being the reason that they received the mail from higher authorities and to close the same they just made the call.

Immediately I called their customer care three time upto 5.50 pm on 03.10.2009 and asked about the position of the complaint. I was told “ sorry for the inconvenience it will be attended in the evening and after that I received their reply as – it will be attended on 05.10.2009 morning .” as 04.10.2009 was a holiday.

Even though I had valued contract with their company, even after 5 days the problem was not rectified and I am receiving replies whenever I called their call centre, stating it will be attended evening / tomorrow morning etc., The very purpose for which the machine was purchased was defeated.

Today[05.10.2009] upto 4.30pm I made four calls to the call centre for which I received stero type reply" it willbe attended today itself" - no improvement

kindly advise me what to do with this company.

I

Kindly publish the following incident for the general information of all the customers of Eureka Forbes. This will advise them how to get things done in your own way.
I got my Reviva (RO) revived on 16-3-09 by paying Rs 3660 and bringing it into AMC. Six month passed nobody visited me as they were to visit periodically 4 times during the AMC. I called the local guy and he felt sorry but offered to the service the next day. I refused to accept his offer. I went online and lodged my feedback, as the website had no link for complaints. I got a computer generated respone the next day. It contained a phone no, I rang up the number, it was company's Mumbai no but the girl apologised and said that it was the number of account branch. I registered my protest as the company was guilty of passing wrong phone no to me. I asked about the Service Chief's No. She directed me to call the Kalkatta's office and gave me the number of Mr R K Ganguley. I called his office, he was not in his seat. His assitant noted down my complaint and I told her that the company was having messed the affairs and creating so many gaps in their communication system, due to which we the customers were suffering and told her point blank that we will not let the company work like this. It will have to mend its ways. She assured a quick action. Within 20 minutes, I received the call from Chandigarh office, the senior officer who was looking over every thing. He assured me a proper action and sought an hour's time. In less than an hour, the service franchisee approached me in person and in next twenty minutes, my RO was being looked after their technician and the filters were replaced. The moment the service was complete, I demanded the service period to be extended by 6 minths which they agreed in writing and as soon as the servicing was over, I recieved a call from mr Ganguley who put me and his service officer in conferencing and settled the matter with an assurance that the company will not only improve its service in the very interest of its customers.
I got it done in less than two hours.

I purchased water purifier (Eureka forbes) and put AMC .. It is under AMC period.. No person turned up so far after making AMC.. They gave phone number of Tuticorin people.. I contacted .. Nobody is answering..
My address : S.Muthusami, 6/33 First Chandhi street, Tiruchendur.. Ph:[protected] Mobile [protected]

Muthusami

Eureka forbes Water Purifier — Not working

Contact many times from Sept 09 to your co. Authorised Agent "Bhushen Services". Technician observed the problem but yet it is not attended and solved. It causes lot of problems to us. Please arrange to solve the same immediately. Our contract with Bhushan Services will be over on 26.10.2009. Kindly solved the problem within contract period. Our Contact no. 25422906.

Personal Complaint — No proper water no proper service

Respected Sir,

With reference to PNR Number :[protected] I was travelling from New Delhi to Palakkad in Three Tier A/c. But to my surprise there was no Water in our Coach i.e. B5 seat number 13 Middle Birth. Everybody was complaining about this problem. There was no proper service in this Coach from Pantry also.

I really don't understand even after paying so much money there is no proper service. Even the Mobile charger light was not working in this Coach. Why ?

P.K.Subramanian

EurekaForbes - Water Purifier — No Service

I purchased eurekaforbe water purifier reviva total for 10000 RS with 4 guranteed service. I recive only 2 after continous calling. Now they are saying you have to change cylinder as because o[censored]n-proper service. Its there fault not mine as they have not provided service and 4 days back only i reeived 2nd service after which machine have stoped working.

Eureka forbes Water Purifier — Eureka forbes Water purifier not working

Lodged complaint of My Water Purifier model(Crystal )Not functioning on 18.08.2010 JOB no[protected]

After that i did not receive a call from them, i had called their toll free no[protected] and spoke to Mr.Venkat on 24th, and he promised me he will fiex the problem in 2 days, i called up the next day also they keep telling the same thing, i had called the toll free no for more than 32 times, every time they tell the same thing, that we are very sorry will will get this sorted out today itself, I had to purchase water from out side and spent more than Rs,2000 , which they declined dot refund,
My problem is still pending, atleast there is no call i received from Eureka forbs.

Date of Purchase-sept-2009

They have given me nos of their manager and they dont pick up the call.
Ph no-[protected] and[protected] raju[protected]

Eurekha Forbes — Regarding Repair of water Purifier

Hi,

We have complained regaridng our Aqua guard water purifier,a product from Eurekha Forbes ,the response we got from them is lukeworm and no one is responding to the request ,whenever we call they say the technician will be in today but no one turns up .We have paid 1550 Rs for Annual <Maintenance contract .After repeated request they have given a Service request no [protected] ,My Dad has been in touch with them and the customer ID is [protected].Its been 15 days since we have this issue ,they have given the Service request no before 10 days .till no one to look on what the issue is .Now I have reached a point that I have lost faith on this crapy customer service which we are getting .High time that they have to react.

Regards
Deepak

Eureka forbes Water Purifier — service

my name is sudhir and i have a eureka forbes water purifier, and i have AMC for that and i have been complaining from last one month to repair that but they kept postponing it, from last few days they are not receiving my calls.

Water Purifier — Mechanic not attending /AMC

sir,
I am writting this message with deep concern & loosing my hope.I have an agreenent /Contract of AMC for a period of 03 tears. Accordingly i had done the payment of Rs.2000/-vide Checqe No 313571 dtd 08/01/11 of Axix Bank.Now more than two months has been over and making more than 15 calls till todate no service engineer /technician has turn up to attend the service. This has frustated me alot and compailing me to approach You .Mr Sandeep, Contact No [protected] has collected the cheque and given me receipt No 10542 of your Company with assurance that he will take care of my appliances in future.
Sir Once again i humbly requesting you kindky send your rep. to attend the Water Purifier.

VK Puri
53/22 Dockyard Colony (Land mark: Huma Adlab)
Kanjur Marg(W), Mumbai 4000078
Mobile No. [protected]

i had shifted my house to nagpur.i called mr rajesh zade from eureka forbes, nagpur to install my water purifier on 10/06/13.he install my purifier but leakage was there...i called him lot of time but he always said he willl come latter but he never came..From last 3 days my purifier suddenly stop working..no output of water...in this rainy season i &amp; my family drink contaminated water from 3 days...i called him so many times but he answered in rude manner...i m living in balaji nagar, near manewada road in nagpur &amp; i m in tremondous mental tension ...kindly relieve me from this pressure &amp; repair it as soon as...i m very unhappy from yr servicecenter provider..kindly relieved me from this problem as soon as..

i had shifted my house to nagpur.i called mr rajesh zade from eureka forbes, nagpur to install my water purifier on 10/06/13.he install my purifier but leakage was there...i called him lot of time but he always said he willl come latter but he never came..From last 3 days my purifier suddenly stop working..no output of water...in this rainy season i &amp; my family drink contaminated water from 3 days...i called him so many times but he answered in rude manner...i m living in balaji nagar, near manewada road in nagpur &amp; i m in tremondous mental tension ...kindly relieve me from this pressure &amp; repair it as soon as...i m very unhappy from yr servicecenter provider..his name is rajesh zade having no[protected].