Eureka Forbes — No repairs or services from Eureka Forbes

Address:

Mumbai City, Maharashtra

1) First complaint filed on 12th August 2013. Complaint number [protected] 2) No response for the complaint till 17th August 2013 inspite their TAT being 48 hours 3) Filed a second complaint on 17th August 2013. Complaint number 72704846 4) After a heated discussion with the customer service team, the employee Lakshman Kangaria hung up on me 5) I called back again and spoke to another person who ‘promised’ that the complaint will be attended in 2 days maximum 6) On 19th August 2013, I get a call saying ‘I can come now’ to which I responded we are employed people and need some advance notice. I request the technician visit the day after. He said it is Raksha Bandhan tomorrow and I will call by 10 am to confirm 7) I didn’t receive any call on 20th August 2013 8) I called the number I had received the call from on 19th August 2013. Ajay Humane (the technician who had called) told me ‘main toh aaya tha, aap ghar pe nahin the’. I wonder how he could land up without calling/confirming a time. 9) After a much heated debate, he agreed to come on 20th August 2013 by 12.30pm. 10) He did not turn up till 1.30pm and hence I called him again 11) He finally came after 1.45pm with the proprietor of the outsourced service firm. 12) They checked something, told us how the part is spoilt due to water pressure and how it will cost Rs.1200. On showing him the warranty, he was a bit disappointed and said it will be replaced free of charge but the part is unavailable 13) He said he will requisition the part and it will be replaced in 2 days maximum 14) It has been 4 days and he hadn’t even bothered to call 15) So I called him on 24th August 2013, first he cut the call and on the second attempt answered it 16) On telling him about all this, he very nonchalantly I don’t have the part, the company has not sent it, talk to the proprietor. 17) He gave me the number of the proprietor (Milind rajpurkar) who I called. Apparently the number was a wrong number! I am forced to put this up online as Eureka Forbes just doesn’t seem to care about customers let along service! 12 days and no proper response yet. You call customer service and they like parrorts keep repeating ‘kshama chahate hain, hum aapki madat karenge’, you call their OUTSOURCED CUSTOMER SERVICE (yes, unbelievable that they outsource customer service) and realize it is a happy franchisee structure where no one cares about the customer! I regret having bought this machine Aquasure from Eureka Forbes when there are so many companies that provide superior products and services like HUL. We even tweeted on their official page and all we got was a sorry, please share with your number. A half smart company would take the complaint number and pull out the details. It is more likely that God will answer your prayers compared EUREKA Forbes doing anything for their customers. The company is terrible and their attitude to customers is even worse. I am pretty sure that the company is sleeping and no one will bother to respond. I am tempted to gift wrap the machine and send it to the head of customer service (btw, whose name/contact details are not shared on the site)