Eureka Forbes — no response from reputed Vendor

Address:Hyderabad, Andhra Pradesh

I am from hyderabad and I bought a water purifier in the month of July-2003(green RO). The sales person Mr.Ashish who came immediately and showed me the Demo. and told me that there is a scheme that i will get lifelong free service if I pay the amount today itself.and also he has taken the AMC papers to get the amount refunded.At that time of taking he told me that I will get the Invoice(Free service lifelong will be mentioned) and the amount of AMC with in 15 days. After 20 days I contacted him and he said that it may take one more 15 days. 40 days passed.Neither Mr.Asish nor your office at hyderabad are unable to inform me when shall I get Invoice and amount of AMC.This is how your company is treating the customer and shows your irresponsibility.Not showing any interest after sales.Instruct your personnel to attend my problem immediately and resolve it T.SIVA PRASAD
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Dear siva10657,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your water purifier. We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible.
Please give us a chance to serve you better. In order to solve your issue and prevent this problem from occurring again, we require your cooperation.Please share your contact details/complaint no with us, our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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