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[Resolved]  Eureka Forbes — Not responding to service request for aquaguard service

I have raised a request for aqua-guard servicing last week by calling customer care. But no boday responded to it and then again I have raised a online service request with Service Request Number: [protected] two days back. That is also not being attended till now. These people are cheats. They just sell their product and after that they don’t care for customer. Please stay away from these people.
Complaint marked as Resolved 
company contacted me and fixed an appointment and sent their executive for servicing. Thanks for resolving it. Company should take prompt response like this once service request is raised.
Updated by bibhuti.talk2me Nov 05, 2013
My aqua-guard is having some issues (filtering not happening. only the red light comes). For this I have registered a complaint with complaint no:73812612. Already 24 hour have been passed but no one responded to it. I called Eureka Forbes customer care 4-5 times today and everybody told me the same thing that by today evening service person will be there in your door step. Evening when I called there customer care they told "sorry sir today it is not possible. tomorrow it will be done." Is this some kind of joke going on. Here I am buying mineral water after having installed aquaguard in my home and you are just delaying it. Are you people so shameless that each time you need a consumer complaint for each of the request.
Complaint comments  3 CommentsShare0Tweet0


Dear Bibhuti Bhusan Panigrahi,

Please accept our apologies for the inconvenience caused.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.

You can also write to us at [protected]

Eureka Forbes Team
This is height of frustrating customer service. Some of your executive calls me and takes my address and then tells that this is not our area but we will arrange some of our executive for servicing and gives some executive number and tells that I should contact and enquire what time he will come rather he should call and fix an appointment at my convenient time(purely contradictory as stated by Eureka Forbes Team above). But still when I tried to call him his mobile is out of range. This is some kind of joke going on here. I will suggest do not buy any Eureka Forbes product. There is a huge gap between the sales team and product team. The sales team executives are not less than any of politician. They just make false promises.

Eureka Forbes Team if you can resolve the issue then post any comment here otherwise stop posting some default comments.
Aquagaurd should shut down their service call centers. Today I have tried calling the number [protected] five times and on each occasion i was put on hold and made to hear their stupid song lage tan se lage man se (Ap Ke CAll Hamarey lie mahatvapurn hai kripya line pe lage rahe) for over 5 minutes every time. What joke is it? Do you think we are sitting idle.


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    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028